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Technical Support Engineer



IT, Customer Service
Maine, USA
Posted on Friday, June 7, 2024
You will be doing:

  • Analyze, locate and support customers with the solutions of their issues
  • Collaborate with internal departments: Development and QA Teams on issues solving
  • Advise our colleagues from different countries on technical matters
  • Track tickets in Jira
  • Being able to write complex PostgreSQL queries

We expect that you:

  • Strive to help customers to find the best solution of their issue
  • Have excellent knowledge of database management systems, preferably PostgreSQL
  • English at least B2/C1 level, you'll be communicating a lot with foreign colleagues
  • Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira
  • Very good at reading logs
  • Excellent understanding of HTTP protocol and network
  • Know how to code, language doesn't matter, sometimes you might want to automate a routine task.