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Technical Support Engineer

Finom

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IT, Customer Service

Moscow, Russia · Oregon, USA

Posted 6+ months ago

You will be doing:

Analyze, locate and support customers with the solutions of their issues
Collaborate with internal departments: Development and QA Teams on issues solving
Advise our colleagues from different countries on technical matters
Track tickets in Jira
Being able to write complex PostgreSQL queries

We expect that you:

Strive to help customers to find the best solution of their issue
Have excellent knowledge of database management systems, preferably PostgreSQL
English at least B2/C1 level, you'll be communicating a lot with foreign colleagues
Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira
Very good at reading logs
Excellent understanding of HTTP protocol and network
Know how to code, language doesn't matter, sometimes you might want to automate a routine task.

This job is no longer accepting applications