Technical Support Engineer
Finom
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Moscow, Russia · Oregon, USA
Posted on Saturday, June 1, 2024
You will be doing:
- Analyze, locate and support customers with the solutions of their issues
- Collaborate with internal departments: Development and QA Teams on issues solving
- Advise our colleagues from different countries on technical matters
- Track tickets in Jira
- Being able to write complex PostgreSQL queries
- Strive to help customers to find the best solution of their issue
- Have excellent knowledge of database management systems, preferably PostgreSQL
- English at least B2/C1 level, you'll be communicating a lot with foreign colleagues
- Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira
- Very good at reading logs
- Excellent understanding of HTTP protocol and network
- Know how to code, language doesn't matter, sometimes you might want to automate a routine task.
This job is no longer accepting applications
See open jobs at Finom.See open jobs similar to "Technical Support Engineer" General Catalyst.