FINOM are searching for a Card Operations - Process Lead to join our team. This position will be based in FINOM’s Office in Amsterdam and responsible for managing operational processes surrounding Finom’s cards infrastructure.

You will...

• Be responsible for managing and optimising all of our operational cards processes, including but not limited to; card disputes (chargebacks), card delivery and general card transactional management
• Lead and manage our Card Operations team, the team who works on daily payments and cards operational requests. Monitor and enforce SLAs in relation to issues arising from cards issues
• Support managing our relationship with strategic Partners across Europe in our Cards sphere, including communicating with our cards infrastructure providers to escalate requests and track issues
• Have the opportunity to make a direct impact on how payment services are offered to our customers in both our products and back office systems
• Act with a “start up” mentality, with a clear focus on striving for improvements
• Working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
• Actively try to detect inefficiencies and propose solutions. Act on initiative, and search for answers to provide the best experience for our customers
• Liaise with FINOM’s product team to develop new features on our platform;
  
  

You should...

• Speak English fluently
• Have a deep understanding card issuing and the relevant operational processes surrounding what it means to be an issuer
• Have 2+ years experience managing a team of people in an Operations department in a fintech or neobank
• Act with a "start up" mentality, with a clear focus on striving for improvements
• Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders
• Actively try to detect inefficiencies and propose solutions
• Have an analytical mindset, with skills in Google sheets or Excel skills
• Act on initiative, and search for answers to provide the best experience for our customers
• Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution
  
  

It would be great if you...

• Speak Dutch and/or German
• Have an understanding of or experience working with SQL, and other data tracking tools