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Customer Fraud Subject Matter Expert



Accounting & Finance, Customer Service
Kraków, Poland
Posted on Saturday, May 11, 2024
About The Role

We are seeking a highly motivated and experienced Subject Matter Expert on the topics of external customer fraud in the SME segment to join our innovative and dynamic Financial Crime Risk Management team. Are you keen on redefining how Financial Crime is done in the financial industry? Do you thrive in a fast-paced, compliance-focused environment? Then this is an excellent opportunity to make a significant impact.

The role can be based in Amsterdam, Barcelona, Krakow, Cyprus or Berlin.

What You Will Be Doing

  • Establish the framework and underlying processes for the development of a scenario-based Risk Management System in the domain of external customer fraud;
  • Describe typologies of transactional and behavioral fraud conducted by SMEs in Europe and ensure continuous enrichment of the scenarios library in accordance with the latest developments in the anti-fraud space;
  • Work closely with the development and machine learning teams to ensure correct implementation of the described typologies of fraud into anti-fraud rules which would help Finom keep the fraud rates in line with its risk appetite (including backtesting).
  • Create a framework to monitor performance of the anti-fraud rules and its effects on Finom’s key business metrics, regularly update and optimize the ruleset;
  • Provide guidance and training to the team of analysts responsible for reviewing the signals produced by the anti-fraud rules;
  • Establish effective communication with stakeholders: product team (on producing business requirements and managing the roadmap), Risk Management (implementation of risk scenarios), Quality Assurance (implement best practices in reviewing alerts based on the anti-fraud scenarios);
  • Assist in drafting, testing, and reviewing system requirements for new features within Finom’s internal systems related to anti-fraud activities, as well as procedures and manuals within the department;
  • Initiate and take responsibility for ad hoc project work within the department;
  • Performing other duties as reasonably required for the operational efficiency of Finom (pro-actively deemed necessary by the employee) or/and as communicated by the manager.

Required Experience & Skills

  • English – full working proficiency;
  • 3+ years of experience working in the anti-fraud domain;
  • Experience with end-to-end implementation of anti-fraud rules within a fintech or other financial institutions;
  • Thorough and specific knowledge of typologies of transactional and behavioral fraud;
  • Experience working with BI tools;
  • Detail-oriented and highly motivated self-starter;
  • Critical and analytical thinking;
  • Start-up oriented, proactive, result-driven, and capable of working under own initiative and little supervision;