About Finom

Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.

At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About The Role

We are looking for a full time Payments Operations Specialist to join our expanding Operations department.

What You Will Be Doing

• Work in our Payments Operations team, acting as the bridge between our customer support team and partner banks;
• Action tasks from our customer, and be responsible for helping to resolve day-to-day issues of our customers;
• Action requests related to payments from our partner banks;
• Communicate with our partner banks and our customers to escalate requests and track issues;
• Identify consistent issues, work to make manual work and processes more scalable and suggest improvements;
• Investigate and monitor problems with payment transactions and solve payment-related questions;
• Work on daily operational requests with an "improvement mindset", always looking for new opportunities for improvement.
  
  

Who You Are

• Speak English fluently;
• Possess a "start up" mentality, with a clear focus on striving for improvements;
• Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders;
• Actively try to detect inefficiencies and propose solutions;
• Act on initiative, and search for answers to provide the best experience for our customers;
• Be the type of person who won't stop until they get a resolution, and be great at communicating the resolution or decision taken.
  
  

Nice to have

• Speak German, Italian, Spanish or French
• Have experience working in Fintech or traditional banking
  
  

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

• Application Review - 3 - 5 days
• Recruiter Interview - 30 min -45 min
• Hiring Manager Interview - 45 min - 1 hour
• Test Task - up to 1 hour
• Final Interview - 45 min - 1 hour
• Offer
  
  

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.