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Customer Fraud Subject Matter Expert

Finom

Finom

Accounting & Finance, Customer Service
Kraków, Poland · Lesser Poland Voivodeship, Poland
Posted on Saturday, April 20, 2024
About Finom

Finom is a European tech startup headquartered in Amsterdam—and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.

Over the past two years, our team has fuelled exponential growth, securing $50 million in investments and propelling us into hyper-growth mode. We’re on track to become a unicorn start-up by 2025, backed by global funds like General Catalyst (known for supporting Airbnb, HubSpot, KAYAK, and Stripe). Finom has expanded its reach across 10+ EU countries, with a strong presence in key markets like Germany and France.

At Finom, we’re not just redefining the entrepreneurial experience—we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.

Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.

About The Role

We are seeking a highly motivated and experienced Subject Matter Expert on the topics of external customer fraud in the SME segment to join our innovative and dynamic Financial Crime Risk Management team. Are you keen on redefining how Financial Crime is done in the financial industry? Do you thrive in a fast-paced, compliance-focused environment? Then this is an excellent opportunity to make a significant impact.

What You Will Be Doing

  • Establish the framework and underlying processes for the development of a scenario-based Risk Management System in the domain of external customer fraud;
  • Describe typologies of transactional and behavioral fraud conducted by SMEs in Europe and ensure continuous enrichment of the scenarios library in accordance with the latest developments in the anti-fraud space;
  • Work closely with the development and machine learning teams to ensure correct implementation of the described typologies of fraud into anti-fraud rules which would help Finom keep the fraud rates in line with its risk appetite (including backtesting).
  • Create a framework to monitor performance of the anti-fraud rules and its effects on Finom’s key business metrics, regularly update and optimize the ruleset;
  • Provide guidance and training to the team of analysts responsible for reviewing the signals produced by the anti-fraud rules;
  • Establish effective communication with stakeholders: product team (on producing business requirements and managing the roadmap), Risk Management (implementation of risk scenarios), Quality Assurance (implement best practices in reviewing alerts based on the anti-fraud scenarios);
  • Assist in drafting, testing, and reviewing system requirements for new features within Finom’s internal systems related to anti-fraud activities, as well as procedures and manuals within the department;
  • Initiate and take responsibility for ad hoc project work within the department;
  • Performing other duties as reasonably required for the operational efficiency of Finom (pro-actively deemed necessary by the employee) or/and as communicated by the manager.

Required Experience & Skills

  • English – full working proficiency;
  • 3+ years of experience working in the anti-fraud domain;
  • Experience with end-to-end implementation of anti-fraud rules within a fintech or other financial institutions;
  • Thorough and specific knowledge of typologies of transactional and behavioral fraud;
  • Experience working with BI tools;
  • Detail-oriented and highly motivated self-starter;
  • Critical and analytical thinking;
  • Start-up oriented, proactive, result-driven, and capable of working under own initiative and little supervision;

What You Will Get In Return

Make a genuine impact on the product

Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.

Work in the EU

Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.

Become a stock options holder

Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.

Receive unwavering support and care

Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.

Work & Swim program

Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.

Next Steps

Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.

Standard interview process:

  • Application Review - 3 - 5 days
  • Recruiter Interview - 30 min -45 min
  • Hiring Manager Interview - 45 min - 1 hour
  • Test Task - up to 1 hour
  • Final Interview - 45 min - 1 hour
  • Offer

Please note the order and duration of each step can vary depending on the type of position and seniority level.

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.