Customer Due Diligence Analyst (Spain)
Finom
IT, Customer Service
Madrid, Spain · Madrid, Spain
Posted on Tuesday, April 2, 2024
About Finom
Finom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.
Over the past two years, we've achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France.
At Finоm, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here, you'll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About The Role
As a Customer Due Diligence Analyst, you will be responsible for onboarding all of our new clients. You will also take an active part in defining the requirements, implementation, and improvement of internal procedures to make FINOM’s systems and processes fraud-proof.
What you'll be doing
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Next Steps
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.
Standard interview process:
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Finom is a European tech startup headquartered in Amsterdam. We are dedicated to developing an all-in-one financial solution tailored for entrepreneurs that integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.
Over the past two years, we've achieved exponential growth, secured investments from top global funds such as General Catalyst (known for backing Airbnb, HubSpot, KAYAK, and Stripe), and expanded our operations to more than 10 EU member states, with a strong presence in key markets like Germany and France.
At Finоm, we foster an inspiring work environment where both you and our valued users play a central role in shaping our future. Here, you'll witness the meaningful impact of your contributions reflected in the growth of our product metrics and the overall satisfaction of our customers. Maintaining our startup spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About The Role
As a Customer Due Diligence Analyst, you will be responsible for onboarding all of our new clients. You will also take an active part in defining the requirements, implementation, and improvement of internal procedures to make FINOM’s systems and processes fraud-proof.
What you'll be doing
- Onboarding of new clients in line with Service Level Agreements;
- Effectively communicate with internal and external stakeholders on compliance-related questions;
- Assist in drafting, testing, and reviewing system requirements for customer monitoring, as well as procedures and manuals within the compliance department;
- Initiate and assume responsibility for ad hoc project work within the department;
- Performing other duties as reasonably required for the operational efficiency of FINOM (pro-actively deemed necessary by the employee) or/and as communicated by the manager.
- Speak English fluently;
- Have 2 years of experience working with CDD, with a deep understanding of KYC and CDD processes;
- Have experience working with SME’s.
- Act with a "start-up" mentality, with a clear focus on striving for improvements;
- Enjoy working autonomously, whilst also collaborating with your own team alongside multiple other departments and stakeholders;
- Actively try to detect inefficiencies and propose solutions;
- Act on the initiative, and search for answers to provide the best experience for our customers;
- Have troubleshooting at the heart of your work ethic! You are the type of person who won't stop until they get a resolution.
- Based in Spain
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us, working from our elegant offices in Paphos (Cyprus) and Amsterdam (the Netherlands), with upcoming hubs in Poland and Spain. Enjoy the flexibility of traveling and working in a remote/hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Next Steps
Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within the next few days.
Standard interview process:
- Application Review - 3 - 5 days
- Recruiter Interview - 30 min -45 min
- Hiring Manager Interview - 45 min - 1 hour
- Test Task - up to 1 hour
- Final Interview - 45 min - 1 hour
- Offer
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.