Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data and teams together, empowering researchers to design more intelligent trials, master complexity and reach milestones faster.

The Clinical Solutions Specialist (Part Time) supports the success of the Faro platform by contributing to study modeling and data‑driven feature improvements. In this role, you will interpret clinical protocols and model studies in the Faro platform across a variety of therapeutic areas and study designs, working under guidance from senior team members. You will collaborate with internal teams and subject matter experts (SME) to refine platform workflows and training materials. The work requires a willingness to get into the details of complex protocols, lab manuals, and statistical plans, with meticulous attention to quality throughout study modeling and clinical support workflows. You will also contribute to training assets and other tasks that benefit from clinical expertise.

Duties and Responsibilities

• Model studies in the Faro Study Designer and perform quality checks to ensure accuracy, completeness, and consistency of modeled protocols.
• Leverage existing training materials and learning paths to rapidly build proficiency in study modeling and platform workflows; recommend areas for reinforcement where needed.
• Provide clear feedback to the Product Experience and Clinical Data Solutions teams to improve training content, the assessments/measurements library, and in‑product guidance; update materials and job aids when gaps are identified.
• Deliver responsive user support via customer support software (e.g., chat and email), triaging questions, documenting resolutions, and escalating effectively when required.
• Maintain a high bar for data integrity and compliance across all modeling activities
• Collaborate cross‑functionally to capture recurring issues, translate them into actionable product/training improvements
• Test and provide feedback on system features and functionality
• Ability to work East Coast business hours to support a global customer base and align with team coverage.
• In‑office presence required a minimum of 2 days a week; this is an onsite role at our San Diego (Sorrento Valley) office.

Qualifications

• Open to current graduate students (Master’s/PhD) and recent graduates in physical/life sciences, biostatistics, or related fields;
• Bachelor’s degree required at minimum, with advanced coursework in clinical research or trial design preferred.
• Knowledge of clinical trials and drug development processes.
• Ability to read and interpret complex clinical trial protocols and designs.
• 1-2 years pharmaceutical clinical trial experience is a plus.
• Oncology experience is a plus.
• Knowledge of regulatory requirements and information governance frameworks (e.g., ICH, GCP, HIPAA, GDPR) is a plus.
• Demonstrated success collaborating in cross‑functional environments with a shared sense of urgency and accountability.
  

Skills and Competencies

• Exceptional attention to detail with strong problem‑solving skills and the ability to triage and resolve escalations.
• Strong organizational and leadership abilities; comfortable working independently and adapting to changing priorities.
• High emotional intelligence with excellent verbal and written communication.
• Customer service–oriented mindset demonstrating empathy, active listening, and clear written communication. Familiarity with customer support tools (e.g., Intercom, Zendesk) is a plus.
• Goal‑oriented mindset with a consistently professional, positive presence.

Salary

• Hourly range for this position is $20 to $25 per hour
• Available to work 20 to 30 hours per week
• Ability to work East Coast business hours
• Individual hourly pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training
• Work location: Onsite at our San Diego (Sorrento Valley) office a minimum of 2 days per week; in‑office presence required

Benefits

• Retirement Plan (401k)