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• CX Account Manager Spanish Market

• Permanent
• Full time
• €35,000 - €42,000
• Barcelona, CT, Spain
• CX/Account Manager

Hello! 👋🏽

At Factorial we're looking for a new Account Manager for the Spanish Market to help us boost the company to the next level. 🦄 Ready to be part of the challenge?🚀

The Role 📜

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team to act as a consultant with existing customers and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

What will you be doing:

• Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.

• It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience

• Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.

• Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.

• Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.

• You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.

Your Profile 🧐

• You have experience managing customer portfolios (B2B) minimum 1 year.

• You are good at multitasking, problem solving and great team worker.

• You are proactive and you like to put forward new ideas.

• You have previous experience dealing with churn cases (retention) and upselling and cross-selling

• You have worked through KPI

• A proficient level of Spanish is required & professional English. We are international!

Bonus Points:

• You have knowledge/experience in Human Resources/Software/Payroll.

• Experience in full cycle Sales B2B.

  About us 🚀

  At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

  Our Values 🫀

  • We own it: We take responsibility for every project. We make decisions, not excuses.

  • We learn and teach: We're dedicated to learning something new every day and, above all, share it.

  • We partner: Every decision is a team decision. We trust each other.

  • We grow fast: We act fast. We think that the worst mistake is not learning from them.

  • We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

  • We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

  Wanna learn more about us? Check our website!

  Perks of being part of our team 💆

  We care about people and we also offer a lot of benefits for employees:

  • High growth, multicultural and friendly environment 🫱🏽‍🫲🏿

  • Alan private health insurance 🩺

  • Healthy life with Wellhub (Gyms, pools, outdoor classes) 🤸🏻‍♂️

  • Save expenses with Cobee 💸

  • Language classes 🧑🏼‍🏫

  • Breakfast in the office and organic fruit 🍏

  • Nora discounts 🍱

  • Free caffeine and theine ☕️

  • Pet Friendly 🐶

About the selection process

1. 30’ People Interview 🎯: Let’s meet! You will speak with our HR team about your experience and aspirations. Let’s see if we match 😉

2. 30’ Team Lead Interview 👯: Meet your next Team Lead! You will share best practices, ways of working and knowledge with our Team Lead. Let’s see if we can work together!

3. 1h Roleplay 🚀: Show us your hard skills. This is your moment to shine and let us know what could you bring to the table. *This step needs a preparation before the interview and it’s a key part in the process