• Ofertas de trabajo
• >
• CX Ops Specialist

• Indefinido
• Tiempo completo
• 35.000 € - 40.000 €
• 08005, Barcelona, Barcelona, España
• Squad/Data/Data Ops

Hello! 👋🏽

At Factorial we're looking for a new Customer Experience Operations Specialist (CX Ops Specialist) to help us boost the company to the next level. 🦄

About us

At Factorial, we’re on a mission to help small and medium businesses (SMBs) automate and elevate their HR processes—so they can focus on people, not paperwork. With over 1000 employees across 9 markets, we serve 100,000+ users and are one of Europe’s fastest-growing SaaS companies. We're backed by top-tier investors and proudly headquartered in Barcelona.

We believe in bold goals, radical ownership, and inclusive collaboration. If you're eager to build impactful campaigns that shape the future of HR tech, we want to meet you.

About the Role

We’re looking for a CX Ops Specialist to join our growing CX Ops team (Revenue Operations focused).

You’ll play a critical role in designing, building, and maintaining automation systems across all the Customer Experience team (Onboarding, Account Management, Customer Support, Retention and Expansion, Consultancy, etc).

This includes working with tools like HubSpot and Zapier, collaborating with stakeholders across the revenue funnel, and supporting the development of scalable, cross-functional processes.

This role is perfect for someone structured, hands-on, and curious — someone who loves to solve operational puzzles, understands the impact of automations and business growth, and thrives in fast-paced environments.

What You'll Do

• Execute high-impact automation projects across CX — powering the scalability of our CX engine

• Work on fast-paced, innovative initiatives, leveraging the latest technology including AI-powered tools, smart integrations, and automation orchestration platforms

• Design, build, and optimize workflows using HubSpot, Zapier, and other platforms, driving real-time impact on customer journeys and more

• Integrate third-party systems into our ecosystem, ensuring seamless data flow and logic across the RevOps tech stack

• Evaluate, assess, and negotiate with key vendors, contributing to our tech strategy and tooling roadmap

• Monitor automation performance, troubleshoot issues, and own continuous improvement with a focus on scalability and resilience

• Regularly report progress and results directly to Directors and VPs — gaining high visibility across the organization

• Co-develop our internal CX playbook, processes, and documentation to scale best practices across teams

• Collaborate cross-functionally with RevOps, Data, and Finance teams to align automation efforts with business goals

What We're Looking For

• 2–3 years of experience in a RevOps, Marketing Ops, Sales Ops, or CX Ops environment

• Proficiency with HubSpot — you’ve built and optimized automations in both

• Basic knowledge of APIs, webhooks, or tools like Make or Zapier

• Strong logical thinking, attention to detail, and a structured approach to problem-solving

• Curiosity about the “why” behind automation — not just the “how”

• Experience working in a fast-paced environment with high stakeholder context-switching

• A collaborative mindset and a willingness to jump into hands-on execution

• Clear communication skills — both in writing and verbally — to explain technical concepts to non-technical teams (English and Spanish)

Nice To Have

• Advanced knowledge of APIs, webhooks, or tools like Postman or Make

• Experience working in a B2B SaaS company

• Understanding of cross-functional GTM processes (e.g., lead lifecycle, deal routing, customer onboarding)

• Familiarity with tools like Jira, Notion, or Asana for project and workflow management

• Familiarity with JavaScript (or similar scripting language) to create custom-coded workflows or automation logic when needed

Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!