Internship Partner Account Manager – Italian Market

At Factorial, we’re looking for a passionate Internship Partner Account Manager to join our fast-growing team and help us take the company to the next level! 🚀

In this role, you’ll focus on supporting our Italian Partnership Program, with a primary emphasis on resolving administrative tasks like fixing billing issues, managing invoices, and structuring collaboration with partners while ensuring smooth communication with clients.

The Role 📜

As a member of the Strategy Team, you'll be responsible for onboarding new clients from our Italian partners, managing administrative support, and addressing billing issues. You will ensure accounts are properly structured, provide assistance with contracts and invoices, and ensure smooth partner collaboration.

You’ll also troubleshoot any technical issues, support clients in maximizing Factorial’s HR platform, and collaborate internally to enhance operational processes.

What Will You Be Doing?

• Client Onboarding & Account Management: Onboard new Italian clients, ensuring they understand how to use Factorial and assisting with necessary administrative tasks.
• Invoice & Billing Management: Manage billing queries, fix invoice issues, and ensure accurate invoicing with clients and partners.
• Administrative Support: Provide support with contracts, billing inquiries, and any operational tasks related to client accounts.
• Partner Collaboration: Maintain strong relationships with Italian partners, ensuring clear communication and smooth collaboration.
• Customer Satisfaction & Troubleshooting: Address technical or administrative issues promptly, ensuring clients are fully supported.
• Internal Collaboration: Gather feedback and collaborate with internal teams to improve processes and resolve recurring administrative issues.

Your Profile 🧐

• Proactive & Detail-Oriented: Able to handle invoices, contracts, and client communication with precision.
• Problem-Solving Mindset: Skilled in finding solutions to billing discrepancies and operational roadblocks.
• Clear Communicator: Strong communication skills in both Italian and English.
• Team Player: Comfortable working cross-functionally to resolve client and operational issues.

Bonus Points:

• Experience in customer support, account management, or administrative roles in SaaS or HR software.
• Familiarity with payroll solutions or HR processes.

Perks of Being Part of Our Team 🌟

• Save expenses with Cobee & get your salary in advance with Payflow
• Health benefits, Gympass, private health insurance via Alan
• Language classes with Yolk Academy & Factorial Language Exchange
• Free breakfast, organic fruit, and unlimited caffeine
• Flexible schedules, pet-friendly environment, and no dress code
• Career development opportunities

About Factorial 🚀

Factorial is an all-in-one HR software company that helps SMEs automate HR workflows and make better business decisions. We serve clients across 60+ countries and have a diverse team of over 900 people globally.

Our Values 🫀

• We own it: We take responsibility and make decisions.
• We learn and teach: We’re always learning and sharing knowledge.
• We partner: Every decision is a team decision.
• We grow fast: We act quickly and learn from our mistakes.

If you’re ready to support our Italian market growth with excellent administrative management and partner collaboration, join us in shaping the future of HR technology and #betonpeople! 💙