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Customer Experience Trainer - Internship



Customer Service
Posted on Thursday, July 4, 2024

Hello! 👋🏽

At Factorial we're looking for a new Customer Experience Trainer to help us boost the company’s growth to the next level. 🦄

Ready to be part of the challenge?🚀

We are seeking a dynamic and energetic Trainer Intern to join our Customer Experience (CX) team. The ideal candidate is proactive, quick-thinking, and has a vibrant personality. You should be able to assist effectively, demonstrating high emotional intelligence, resilience, patience, and a strong willingness to learn. This is an onsite position, perfect for someone looking to make a significant impact while gaining valuable experience in training, coaching, and customer service, with a focus on upselling skills.

Key Responsibilities:

  • Assist in the creation and updating of engaging training materials, including presentations, manuals, and e-learning modules.
  • Co-facilitate lively and interactive training sessions for new hires and existing employees.
  • Organize and set up training sessions, workshops, and webinars efficiently.
  • Understand and align training content with the company’s customer service protocols and procedures.
  • Analyze customer feedback to identify areas for training improvement and customer experience enhancement.
  • Collaborate with the CX team to develop and implement strategies that boost customer satisfaction and loyalty.
  • Develop training modules focused on enhancing upselling techniques and strategies.
  • Provide administrative support for training programs, including scheduling, tracking attendance, and maintaining training records.
  • Prepare reports and analyze training effectiveness and its impact on customer experience.
  • Manage and update the training calendar, ensuring timely communication of upcoming sessions
  • Work closely with senior trainers, customer service managers, and team members to understand training needs and objectives.
  • Communicate clearly and effectively with team members, ensuring training content is understood.
  • Participate in team meetings, bringing creative ideas for improving training and customer service processes.

Your Profile:

  • Currently pursuing or recently completed a degree in Business, Human Resources, Education, Communications, or a related field.
  • Fluency in English and Spanish is required. Proficiency in German, Italian, or French is a plus.
  • Outstanding verbal and written communication skills.
  • Ability to present information clearly and engage an audience effectively.
  • Strong interpersonal skills with a natural ability to build relationships and work collaboratively.
  • High emotional intelligence with empathy, patience, and a willingness to learn.
  • Highly organized with excellent time-management skills.
  • Ability to handle multiple tasks, prioritize effectively, and maintain attention to detail.
  • Quick thinker with a proactive and positive attitude.
  • High resilience and adaptability in a fast-paced environment.
  • Previous experience in a customer service, or training role is beneficial but not required.

PERks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

  1. High growth, multicultural and friendly environment 🤝🏽
  2. Language classes with Yolk Academy 👩🏽‍🏫
  3. Breakfast in the office and organic fruit 🍏
  4. Nora and Apetit discounts 🍱
  5. Free caffeine and theine ☕
  6. Pet Friendly 🐶

Is this you?! Come rock the world with us! 👌

About US 🚀

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and US offices.🌎

Our Values

  1. We own it: We take responsibility for every project. We make decisions, not excuses.
  2. We learn and teach: We're dedicated to learning something new every day and, above all, share it.
  3. We partner: Every decision is a team decision. We trust each other.
  4. We grow fast: We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website!