Hello! 👋🏽

At Factorial we're looking for a new Account Manager for the LATAM Market to help us boost the company to the next level. 🦄

Ready to be part of the challenge?🚀

The Role 📜

We are looking for an Account Manager in the LATAM Market to join our Customer Experience team to act as a consultant with existing customers and increase client satisfaction. You will be in charge of retaining a specific portfolio of clients creating long-term relationships with them, understanding their processes and problems, and detecting product improvements and upsell opportunities.

What will you be doing:

• Build strong client relationships and understand their requirements through regular video calls to create engagement and provide them with product updates.
• It involves understanding the client's needs and goals and go-to person for anything and everything related to the client's experience.
• Identify upsell opportunities to ensure the satisfaction of the clients and to add more value to their company.
• Analyze proactively your portfolio to make decisions and make an action plan for each company you are going to deal with.
• Recognize and proactively report trends, and potential weaknesses and help find the best solution to improve customers’ journeys and our product.
• You will work hand in hand with other teams (Sales, CX, Product, Engineering, Finance) to achieve Factorial's goals.

Your Profile 🧐

• You have Strategic Analytical Abilities and Exemplary Organizational Skills.
• You are tech-savvy.
• You have experience managing customer portfolios (B2B) minimum 1 year.
• You have excellent communication skills and empathy.
• You are good at multitasking, problem solving and great team worker.
• You are proactive and you like to put forward new ideas.
• You have previous experience dealing with churn cases (retention).
• You have done upselling.
• You have worked through KPI.
• Having experience with the B2B SaaS environment is a plus.
• A proficient level of Spanish is required & professional English. We are international!

Benefits Perks of being part of our team

1. High growth, multicultural and friendly environment
2. Factorial Language exchange
3. Free caffeine and theine
4. Health plan
5. Hybrid work and early Fridays
6. Brakfast and snacks

About us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎

Our Values🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.