About Fabric

Fabric is a health tech company that powers healthcare providers to move faster, work smarter, and deliver better care through its care enablement system. The system offers three solutions: In-Person Care Suite, Virtual Care Suite, and Engagement Suite. Leveraging conversational AI and intelligent adaptive interviews, Fabric unifies virtual and in-person care across intake, triage, routing, and treatment while automating workflows for staff. Built by a team of physicians and clinical informaticists, Fabric protocols uphold excellence in care quality while offering omnichannel access for patients. The results enable clinicians to work 2-10 times faster (dependent on setting), decrease call center volume by 15%, and increase utilization of unfilled visit blocks. Some of Fabric’s customers include Luminis Health, OSF HealthCare, MUSC Health, and Intermountain. Fabric is backed by Thrive Capital, GV (Google Ventures), Salesforce Ventures,Vast Ventures, BoxGroup, and Atento Capital.

About the role:

We are looking for a person with a technical background (Javascript / SQL, perhaps some MongoDB) to configure and launch instances of our white-label products for our customers.

What you'll do:

• Work directly with the Implementation Project Managers to get the customer’s specifications on how the products should be configured
• Implement the necessary configuration changes to the customer’s instance of the product within sometimes tight deadlines
• Test to make sure that the product behaves according to the expected results and leads patients to the appropriate care
• Use a combination of proprietary tools reliant upon technologies such as MongoDB, Javascript, YAML, Nunjucks, HTML, CSS, JSON, XML
• Analyze usage data to ensure proper implementation and customer satisfaction
• (IC3-IC5) Work with the Product and Engineering teams to define how product and features should be implemented to better serve our customer’s use cases and needs
• (IC3-IC5) Help the rest of the Implementation’s team enforcing best practices with the mindset of always improving the team’s efficiency

What you'll need:

• At least three years of experience in software development or SaaS implementation role
• (IC3-IC5) At least five years of experience in software development or SaaS implementation role
• Bachelor degree, equivalent, or higher in a technical field
• Experience using popular programming languages and databases (such as JavaScript and MongoDB/MySQL)
• Experience in using Jira is preferred
• Availability to work with teams in different time zones
• (Plus) Experience in leading/managing others