Job Title: Accounts Receivable Manager

The Elevator Pitch

Are you an experienced professional in accounts receivable with a passion for managing all aspects of invoicing and collections? Do you enjoy engaging with customers and ensuring timely payments?

As the Accounts Receivable Manager at Evolv, you will play a critical role in supporting our sales growth by managing high volumes of new orders, ensuring accurate invoicing, and maintaining healthy cash flow through effective collections practices.

Success in the Role: What are performance outcomes over the first 6 months you will work toward completing?

In the first 30 days, you will:

• Gain a comprehensive understanding of Evolv's products, services, contracts, and invoicing requirements.
• Invoice sales orders of varying amounts and billing cadences.
• Learn to navigate and maintain the AR mailbox, ensuring smooth day-to-day operations.
• Run the AR aging report in NetSuite, reviewing aging invoices and initiating customer outreach for collections.
• Understand and manage the billing waterfall and learn to schedule invoices for new orders.

Within 3 months, you will:

• Build strong, collaborative relationships with internal teams including revenue, order management, customer success, and sales.
• Demonstrate proficiency in understanding contract invoicing language and billing cycles.
• Confidently and independently generate invoices across a range of sales orders, ensuring accurate and timely processing.
• Manage Evolv’s dunning process, and regularly communicate with customers regarding collection updates. Escalate collections issues, and involve the customer success and channel sales teams as necessary.
• Track customers that require purchase orders prior to invoicing, and develop a process for obtaining purchase orders in sufficient time to facilitate timely invoicing and collection.
• Conduct customer credit assessments to evaluate credit risk, including contacting trade references and reviewing customer financial statements and credit reports.
• Reconcile the AR subledger with the general ledger.

Within 6 months, you will:

• Continuously improve and maintain invoicing workflows and reports, providing visibility into future billing periods.
• Collaborate with the FP&A team to provide accurate forecast data.
• Present accounts receivable trends, explain variances, and update management on collection efforts in regular meetings.
• Drive improvements in aged receivables through diligent collection strategies.
• Achieve invoicing and collection KPIs.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Financial Acumen:

• Thoroughly understand and analyze data sources and their impact on the accounts receivable function.
• Experience with NetSuite is a plus, allowing you to independently run reports and manage invoicing processes.
• Experience with automated dunning processes and AR collections software, such as Billtrust, is a plus.
• Ability to create and present analytical reports to support business decisions.

Team Collaboration:

• Work cohesively with other team members, supporting cross-functional efforts in a respectful and professional manner.
• Ensure deadlines are met to allow for timely task completion across teams.
• Actively participate in meetings, openly communicating any challenges to drive quick resolution.

Customer Focus:

• Confidently engage with customers to resolve disputes and provide prompt, professional responses to inquiries.
• Prioritize timely follow-up on outstanding collections, contributing to improved cash flow and customer relationships.

Data Integrity:

• Ensure the integrity of data our teams are working with and drive continuous improvements in data policy and tracking.

• Work cross functionally with Sales, Service and Revenue teams to ensure data quality is up to standards.

What is the leadership like for this role? What is the structure and culture of the team?

You will report to the Assistant Controller as part of the Finance and Accounting team. The team culture is centered around trust, collaboration, and continuous development, where innovation and growth are fostered with kindness, authenticity, and drive.

Where is the role located?

Our ideal candidate is based near our headquarters in Waltham, Massachusetts. This role allows flexibility in working remotely on a hybrid basis.

What is the salary range?

The base salary range for this full-time position is $90,000 - $125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in the role posting reflect the base salary only.