Customer Experience Associate
Ethos Life
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier, faster and better for everyone.
Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
About the Role:
Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry.
Duties and Responsibilities:
- Monitor case progress, track down requirements and provide ongoing status updates and escalating as needed
- Review application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process – if necessary, researching and presenting alternative solutions
- Continuously look for ways to expedite and improve our processes and services
- Review new life insurance applications for missing information prior to submission to underwriting
- Highly organized person with superb attention to detail
- High sense of urgency and problem solving state of mind
- Collaborate and support sales and customer service efforts to ensure a superior and seamless customer experience
Qualifications and Skills:
- Track record of successes in fast-paced customer service environment
- Excellent relationship building and negotiating skills, with the ability to influence a situation to achieve the best client outcome
- Strong phone and computer skills with the ability to quickly learn and master our internal and carrier software programs
- Must be comfortable with choosing priorities when presented with multiple challenge
- Superior problem-solver, who thinks outside of the box
- Ability to work independently and exercise excellent judgment
- Strong written and verbal communication skills
#LI-Bangalore
#LI-DG1
Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.