Expert Opportunity - Head of Customer Support Operations ($75-$100/hr, up to $2,000/week)
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London, UK
GBP 75-100 / hour
Posted on Jul 11, 2026
About This Opportunity
About the role
We're hiring support operations leaders to set quality standards for AI-completed support-systems work. You will contribute your professional expertise to a confidential AI research initiative focused on making AI assistants better at real enterprise work.
Typical work
Design rubrics, review contributor work, and adjudicate quality on process and tooling deliverables. All work is remote, flexible (5-20 hours per week), and project-based.
About Ethos
Ethos is an expert network backed by Andreessen Horowitz and General Catalyst, built to match professionals to economic opportunities in the age of AI. You create one Ethos profile, and we match you to paid opportunities across expert calls, market research, AI training projects, and full-time roles - so even if this particular opportunity isn't the right fit, your profile keeps working for you and unlocks additional engagements over time. Learn more at askethos.com.
Key Requirements
About the role
We're hiring support operations leaders to set quality standards for AI-completed support-systems work. You will contribute your professional expertise to a confidential AI research initiative focused on making AI assistants better at real enterprise work.
Typical work
Design rubrics, review contributor work, and adjudicate quality on process and tooling deliverables. All work is remote, flexible (5-20 hours per week), and project-based.
About Ethos
Ethos is an expert network backed by Andreessen Horowitz and General Catalyst, built to match professionals to economic opportunities in the age of AI. You create one Ethos profile, and we match you to paid opportunities across expert calls, market research, AI training projects, and full-time roles - so even if this particular opportunity isn't the right fit, your profile keeps working for you and unlocks additional engagements over time. Learn more at askethos.com.
Key Requirements
- 8+ years in support or customer experience operations leadership
- No AI experience needed - we train you on our tools
