Expert Opportunity - Customer Support Operations Manager ($75-$100/hr, up to $2,000/week)
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London, UK
GBP 75-100 / hour
Posted on Jul 11, 2026
About This Opportunity
About the role
We're hiring support operations managers to author realistic support-infrastructure scenarios. You will contribute your professional expertise to a confidential AI research initiative focused on making AI assistants better at real enterprise work.
Typical work
Author scenarios involving tooling migrations, macro and workflow design, and deflection analysis; demonstrate them; grade AI outputs. All work is remote, flexible (5-20 hours per week), and project-based.
About Ethos
Ethos is an expert network backed by Andreessen Horowitz and General Catalyst, built to match professionals to economic opportunities in the age of AI. You create one Ethos profile, and we match you to paid opportunities across expert calls, market research, AI training projects, and full-time roles - so even if this particular opportunity isn't the right fit, your profile keeps working for you and unlocks additional engagements over time. Learn more at askethos.com.
Key Requirements
About the role
We're hiring support operations managers to author realistic support-infrastructure scenarios. You will contribute your professional expertise to a confidential AI research initiative focused on making AI assistants better at real enterprise work.
Typical work
Author scenarios involving tooling migrations, macro and workflow design, and deflection analysis; demonstrate them; grade AI outputs. All work is remote, flexible (5-20 hours per week), and project-based.
About Ethos
Ethos is an expert network backed by Andreessen Horowitz and General Catalyst, built to match professionals to economic opportunities in the age of AI. You create one Ethos profile, and we match you to paid opportunities across expert calls, market research, AI training projects, and full-time roles - so even if this particular opportunity isn't the right fit, your profile keeps working for you and unlocks additional engagements over time. Learn more at askethos.com.
Key Requirements
- 5+ years in support operations or customer experience tooling
- No AI experience needed - we train you on our tools
