Position Review:

The Global Immigration Manager is responsible for managing the country/regional immigration team. This role requires a high level of experience in people management, client communication, case and internal process implementation..

Key Responsibilities:

• Serves as the lead for the country/region
• Advise immigration rules to news team and support any adhoc reporting
• Advise strategy for complex cases
• Serves as point of escalation
• Organise and plan OOO cover
• Attend and participate in client calls as needed
• Work closely with AM Pods for any client matters
• Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
• Manage team’s continuing professional development and assessing training requirements
• Review case assessments and initiations to ensure optimal caseload
• Work closely with the leadership team on regional structure and resourcing

Position Requirement:

• Ability to interact and communicate clearly and effectively
• Ability to manage a team
• Ability to work under pressure and tight deadlines
• Excellent time management, and organizational skills
• Attention to detail
• Capacity to prioritise, manage and execute multiple tasks
• Strong proficiency with MS Office Suite
• Oral and written proficiency in English
• Knowledge of other languages is desirable but not essential

Key Competencies:

• Organizational skills
• Communication skills
• Team management
• Customer/Client Focus
• Teamwork

Education / Qualification:

• Minimum 5+ years of immigration experience;
• Minimum 2+ years of immigration team lead experience;
• Bachelor’s Degree or equivalent work experience;