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Global Immigration Manager

Envoy Global

Envoy Global

This job is no longer accepting applications

See open jobs at Envoy Global.
Posted on Wednesday, January 24, 2024

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Position Review:

The Global Immigration Manager is responsible for managing the country/regional immigration team. This role requires a high level of experience in people management, client communication, case and internal process implementation..

Key Responsibilities:

  • Serves as the lead for the country/region
  • Advise immigration rules to news team and support any adhoc reporting
  • Advise strategy for complex cases
  • Serves as point of escalation
  • Organise and plan OOO cover
  • Attend and participate in client calls as needed
  • Work closely with AM Pods for any client matters
  • Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
  • Manage team’s continuing professional development and assessing training requirements
  • Review case assessments and initiations to ensure optimal caseload
  • Work closely with the leadership team on regional structure and resourcing

Position Requirement:

  • Ability to interact and communicate clearly and effectively
  • Ability to manage a team
  • Ability to work under pressure and tight deadlines
  • Excellent time management, and organizational skills
  • Attention to detail
  • Capacity to prioritise, manage and execute multiple tasks
  • Strong proficiency with MS Office Suite
  • Oral and written proficiency in English
  • Knowledge of other languages is desirable but not essential

Key Competencies:

  • Organizational skills
  • Communication skills
  • Team management
  • Customer/Client Focus
  • Teamwork

Education / Qualification:

  • Minimum 5+ years of immigration experience;
  • Minimum 2+ years of immigration team lead experience;
  • Bachelor’s Degree or equivalent work experience;

This job is no longer accepting applications

See open jobs at Envoy Global.