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Customer Relationship Specialist

Envoy Global

Envoy Global

Customer Service
Remote · United States
Posted on Friday, May 26, 2023

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

We are pleased to present a new opening to the market for a Customer Relationship Specialist (CRS), to join Envoy Global, Inc. on a full time, permanent basis - working remotely from home, within the US. Residents in and near Chicago have the option to work from the Envoy Global Headquarters.

As a CRS, you are a critical team member of the CRM (Customer Relationship Management) team. You will be responsible for supporting the day-to-day needs of our customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role.

As our Customer Relationship Specialist, you will be required to:

  • Open cases for customers as requested by the CRM team
  • Become an expert at completing questionnaires by reviewing past cases and/or documentation
  • Run reporting as requested by the CRM team and become an expert at formatting, VLOOKUP, pivot tables, etc.
  • Schedule meetings/attorney calls as needed
  • Update Salesforce when completing tasks as directed for accounts (for duties they complete)
  • Think proactively and problem solve regarding issues or improvements that need to be resolved
  • Share knowledge of excel, reporting, etc. with the CRM team in meetings

To apply for this role, you should possess the following skills, experience and qualifications:

  • Passion for technology, working in a fast-paced, high performing company, and bringing innovative tech products to new users
  • Motivation, drive, and persistence to pro-actively solve customer problems while remaining calm under pressure
  • A desire to immerse yourself in learning a new industry and product to become a subject matter expert
  • Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand​​
  • Minimum of 1+ years of experience as a paralegal within the immigration space preferred
  • Genuine desire to provide an outstanding customer experience along with the willingness to consistently go above and beyond
  • A positive, can-do attitude
  • Ability to work in a timely manner, under pressure at times
  • A Bachelor's Degree in a relevant discipline (preferred)

Please note: This role is open to internal and external candidates with an aim to fill this role ASAP.

Salary Range (Min to Max):
$50,000 Base + Bonus to $55,000 Base + Bonus

If you feel that you meet our requirements, we look forward to hearing from you asap!