About Us!

At Empathy, we ease the burden of loss by combining technology with human support to guide families through life's hardest moments. We've grown 10x in the last 2 years, raised $162m from Adams Street, Index Ventures, General Catalyst and other leading Tier 1 investors and partnered with major insurance carriers and Fortune 500 companies to bring bereavement support to millions.

We are seeking a highly organized and proactive Executive Assistant to provide comprehensive support to three executives in our New York office. This role primarily focuses on delivering exceptional administrative support and providing support to teams the executives lead. The ideal candidate will excel at managing the day-to-day operational needs of busy executives while maintaining meticulous attention to detail. This role will report directly to the Head of People, US and will require 4 days in person at our New York office.

About You!

You're exceptionally organized with a service-oriented mindset. You take pride in creating efficient systems that make executives' lives easier. You're proactive about anticipating needs and solving problems before they arise. You maintain composure under pressure and can adapt quickly to changing priorities. You understand the importance of confidentiality and exercise excellent judgment in all interactions.

Our operating principles guide everything we do:

• Demonstrate compassion with efficiency
• Obsess over the details
• Take action, assume responsibility
• Get comfortable being uncomfortable

If you're ready to provide outstanding administrative support to our leadership team as we scale our mission to help millions navigate life's hardest moments, we'd love to hear from you!

• Manage calendars for three C-Suite executives coordinating internal and external meetings with a high level of professionalism.
• Process expense reports, receipts, and reimbursements with accuracy and timeliness.
• Coordinate logistics for business travel including flights, accommodations, ground transportation, and itineraries for the executives and on rare occasions, members of their team.
• Coordinate and prepare for client meetings held by the executives and their team to ensure a seamless experience for our clients and partners when they are on site.
• Coordinate team meetings and off-sites for the executives they support, including agendas and follow-up notes.
• Help executives stay organized and on schedule during busy periods.
• Support with People Team initiatives from time to time as requested including special projects and event coordination.

• 3-5 years of experience in executive support roles with proven administrative excellence
• Outstanding calendar management skills with experience supporting multiple executives
• Experience with expense management and booking executive travel systems
• Exceptional attention to detail and follow-through
• Strong written and verbal communication abilities
• Proficiency with Google Workspace and Slack
• Track record of high fidelity, high integrity decision making
• Proven ability to handle confidential information with discretion and care

The salary for this position ranges between $90,000-$100,000. This is decided based on many factors, including but not limited to: skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.

To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!