Lead Infrastructure Engineer

The Company:

Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Our two main focuses are to give students the best quality instructors and get them ready for the world of the future and to give instructors, especially women, work opportunities, irrespective of zip codes. We are the new way to the classroom!

The Person:

We are currently looking for a Lead Infrastructure Engineer who can be a part of our Technology team with proven experience and knowledge. This person should be comfortable with working in a fast-paced, rapid growth environment and show great initiative and ownership for taking on new roles and responsibilities

The Job:

• Manage the core product and delivery of infrastructures in Azure and AWS and the data centre.

• Directly manage escalations and coordinate across all stakeholders & ensure the right action plan
• Observe and provide feedback to the team on how to adhere to processes, procedures and overall incident management to ensure effective response to assigned escalations.
• Monitoring daily live operations, including server/infra hardware, software, and operating systems
• Defining the IT infrastructure strategy, architecture, and processes
• Ensuring high availability and acceptable levels of performance of mission-critical host computer resources.
• Collecting and analysing business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Drive capacity planning exercises proactively and timely manner
• Process management around Infrastructure needs, such as configuration management, regulatory compliance, service ticketing etc.
• Engage with vendors on right product, right pricing, and timely delivery
• Ensure 24x7 uptime and support for, critical services at ElevateK12, and tracking and reporting any service outages/downtimes
• Plan and manage license management

What you will need:

• 10-12 years of experience in the cloud Infrastructure operations space with similar setup or higher
• Experience in cloud management including service operation and expansions and project work
• Experience in cloud architecture, infrastructure architecture, data centres, servers, and networks
• Experience leading and managing large IT projects and rolling out cloud infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network, and systems administration, databases and data storage systems, and phone systems
• Technology certifications including but not limited to Microsoft, AWS, VMWare, Cisco
• Strong knowledge of multiple technologies including but not limited to Servers, Virtualization, VMWare, Hyper-Converged Infrastructure, Container technologies (Docker & Kubernetes), Video Streaming, Endpoint Protection, wireless LAN, Cloud (AWS & Azure), CICD tools (Azure DevOps). Good to have knowledge on Infrastructure as Code
• Strong critical thinking and decision-making skills
• Strong communication and documentation skills
• Excellent project management skills and strong ability
• Strong exposure to high availability and scalable architectures in cloud
• Diploma / B. Tech. / B.E. in Computer Sciences, technical qualification, or related fields or with adequate year of experience
• Driven capacity planning exercises proactively
• Strong interpersonal skills
• Excellent troubleshooting skills
• Good mentor
• Experience in vendor engagement

Be Part Of Our Story:

Elevate K-12 is tasked with an important mission: change the way K-12 classrooms and teaching work. Our organization is a radically open-minded company that is scaling fast. We are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Our teammates are able to have open, honest discussions that drive us toward our mission. Elevate K-12 is in a stage of hyper growth that will continue to open up new challenges and opportunities for our team.

We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, color, religion, gender (including gender identity, gender expression, change of sex, and transgender status), sexual orientation, national origin, ancestry, age, military or veteran status, physical or mental disability, medical condition, pregnancy, marital status, genetic information, or any other characteristic protected by applicable law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.