IT Help Desk Technician (US)

We’re looking for someone who is pro-active, confident and eager to learn as our new IT Help Desk Technician. You’ll be the first point of contact in an environment with great people and technology, part of a team that helps keep EIKON Group operational and finding better ways of working. EIKON Group is a global leader in content mastering, localization, and distribution. We work with the world’s biggest studios and streaming platforms – guaranteeing quality and precision across all projects, large or small.

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Key Responsibilities

• Serving as the first point of contact for staff/clients seeking technical assistance.
• Performing desktop and server troubleshooting.
• Escalating issues to Systems Engineers and the Director of Technology where applicable.
• Utilize monitoring software to spot trends and remediate potential issues before they occur.
• Identify and suggest possible improvements on procedures.
• Maintain internal hardware and software inventory.

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Main duties:

• Deploying workstations, servers and new services.
• Performing software/hardware updates as needed.
• Maintaining documentation and SOPs.
• Onboarding and offboarding employees.
• Supporting security remediation items to aid with audit compliance.
• Reporting and tracking software or hardware bugs with third-party vendors.

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Minimum Requirements

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• Demonstratable passion for learning IT and computer systems.
• Understanding and experience troubleshooting major operation systems (Windows, Mac, Linux).
• Ability to problem solve, work calmly under pressure and work well in a team.
• Detail orientated and able to prioritize effectively.

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Desirable Requirements

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• BSc in Computing or IT-related degree (Programming, Electrical Engineering, Networking, Media Production etc)
• Experience held in an IT support/technical position
• Familiarity with IT enterprise systems (Active Directory, DNS/DHCP, Hyper-V, Microsoft 365).

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Place of Work

• Onsite, Burbank

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Hours of Work

• 9.00am - 6.00pm

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Additional Notes

• Willing to work under strict non-disclosure agreements
• Room to grow into Systems Engineer position