About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations

.

Position Summ

aryAt Dwelly, Operations means problem-solving at scale in the real world — agencies, landlords, tenants, payments, maintenance. We're looking for a Operations Associate to join one of our ops teams and run high-impact projects end-to-end: scaling processes that weren't built for our pace of growth, fixing what breaks as we integrate new acquisitions, and building the systems that let us run more agencies without adding headcou

nt.
You'll be deployed where the impact is highest — your exact team and projects will evolve as the business does. This is a hands-on, high-exposure role designed as a fast development pathway into an Operations Manager position. You'll work directly with experienced operators and get more ownership in your first six months than most people get in three ye

ars.If you want unparalleled operating experience at one of the UK's fastest-moving scale-ups, let's get in to

uch.

Key Responsibil

• ities:Own ambiguous, cross-functional initiatives spanning operations, product, agency teams, and our maintenance provider network (maintenance supply management, process rollouts, SOP design and adoption, KPI dashboards, post-acquisition integration support, and
• more)Own the feedback loop for our maintenance provider platform and mobile app, relaying user feedback to the product team and vibe-coding fixes yo
• urselfTest and iterate scalable processes and playbooks, then take what works and roll it out across our acquired agencies (some UK travel req
• uired)Dig into data to identify the root cause of problems, propose solutions, and implement them yo
• urselfExecute initiatives to drive revenue from our ancillary services while maintaining exceptional landlord and tenant expe
• rienceBuild and optimise processes to improve speed, reliability, and cost-efficiency without compromising on service sta

ndards

Qualifications & Preferred Bac

• kground:Experience in a fast-paced environment - investment banking, consulting, PE/VC - and/or 2+ years at a high-growth, AI-native
• startupYou've built something 0-
• 1 beforeNatural curiosity and a strong ability to break complex problems into smaller, actionable co
• mponentsStrong analytical skills and a genuine enjoyment of working w
• ith dataAn extremely structured, execution-driven working style with excellent attention t
• o detailHands-on AI fluency: you use LLMs daily to analyse, draft, automate, and build small tools - and you do it without waiting for engineers (expect to do exactly this in our interview
• process)Above everything, we hire for three
• traits:High agency - a bias for action and relentless e
• xecutionHigh intelligence - you reason from first principles and learn fast (we hire for slope over in
• tercept)High integrity - you're open about what worked, what didn't, and what you do

n't know
Nice

• to have:Knowled
• ge of SQLExperience in operational tech businesses, marketplaces, proptech, or service b
• usinessesThings you've already vibe-coded and shipped - side projects, automations, internal tools

(show us)
Compensation &

• Benefits:Competitive salary based on performance, recognising exceptional contributions to our integratio

n success.

What is it like being

a Dwell-er?Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and mak

e decisions.What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in r

ental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that

• did it all”.Customer obsession rather than comp
• etitive focusPassion
• for inventionOperation
• al excellenceLong-

term thinking