Job Title: Business Systems Operations Specialist

Location: Guadalajara

THE OPPORTUNITY:

At Salesloft, our Business Systems Operations Specialist will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Enterprise Business Systems Team - leading strategy, planning, implementation, advanced configuration, and business process optimization efforts across a set of business systems. You will have a passionate, capable team supporting you.

On a day-to-day basis, you will be responsible for the support, development, and maintenance of Salesforce and its related internal business systems. You must own the pursuit of a simplified, trusted set of data to withstand our fast growth and empower strategic company decisions. You need to have pride in and passion for helping others succeed. You will likely want to pursue a career in either the Business Systems or the Salesforce ecosystem. Specifically, you will:

• Own systems support for our internal team that rivals the support we deliver to our customers
• Organize and escalate items, as needed, to support the team in a timely manner
• Work with team members and stakeholders throughout the business to better understand system challenges; then, collaborate with our team to see how processes and systems could generate permanent solutions
• Gather requirements and help shepherd solutions to internal teams
• You have the vision and experience to confidently deliver scalable solutions

To thrive in this role, you will constantly be developing your technical skills and knowledge, keeping up with change impacting team members, and building great key stakeholder relationships internally - understanding their priorities and challenges, and networking externally to learn from others’ experiences.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to deliver an integrated technology experience, enabling a market-leading Revenue organization to deliver a world-class customer experience. You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a business systems expert - someone with a drive to produce positive change and an eye for detail. You will have a keen eye for opportunities to improve systems and processes, and you are excited to work cross-functionally to make it happen. You are passionate about building relationships, aligning system outcomes to business goals, and helping others succeed. To thrive in this role, you will constantly be developing your skills, keeping up with software trends, building great relationships internally - understanding their priorities and challenges, and networking externally to learn from others’ experiences.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Business Systems Operations Specialist is the career path for you!

THE TEAM:

Our Salesloft’s Enterprise Business Systems team is comprised of seasoned and up-and-coming systems experts who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales

The Enterprise Business Systems team consists of administrators and engineers who drive the business forward and forge their own success. The Lofters on our team share a few common traits: they are self-starters, passionate about solving complex challenges, naturally curious, driven to learn and grow their skills, and aggressively pursuing AI efficiencies.

THE SKILL SET:

• Bachelor's degree preferred
• 0-2 years of experience with Sales Operations, Revenue Operations, or Systems Management, Business Process Optimization
• Strong communication, collaboration, and stakeholder management abilities
• Ability to manage multiple projects and priorities in a fast-paced environment
• Self-starting and focused on personal growth
• Demonstrated experience building custom reports and dashboards within Salesforce preferred
• A firm understanding of the relationships between and types of custom objects and fields preferred
• Baseline understanding of user setup (roles, profiles, permission sets, etc), page layouts, connected apps, installed packages, OWDs, Apps, and Lightning UI within Salesforce preferred
• Salesforce Administrator certification is a plus
• Experience with Salesloft is a plus
• Salesforce CPQ familiarity is a plus

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Begin 1:1’s with your manager, understand your 30-60-90 plan, and meet & shadow current members of the Salesloft team
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in Strategy and Operations, Sales, Customer Experience, Finance, Marketing, Executives, etc. - they will be key relationships for you
• Become familiar with our CRM through training, self-study, and shadowing
• Learn to handle many tier 1 system support requests

WITHIN THREE MONTHS, YOU’LL:

• Lead the management of the Business Systems support box
• Handle the majority of Tier 1 system support requests
• Pursue your Salesforce Admin 201, or next, certification through self-study - Trailhead, videos, questions, and shadowing
• Gain a high-level understanding of the full GTM tech stack
• Work with stakeholders on building requirements for Salesforce changes and escalate necessary changes
• Become familiar with all Lead to Renewals systems through training, self-study, and shadowing.
• Have a high-level understanding how all lead-to-revenue systems interact

WITHIN SIX MONTHS, YOU’LL:

• Become Salesloft Admin certified
• Handle all Tier 1 system support requests and work on some Tier 2 requests
• Own operation of the Business Systems support box, SLAs, and reporting
• Lead architecture change submissions, prioritization, requirements gathering, task development, and timeline
• Work side-by-side with the Business Systems Admins and Engineers to deliver on requirements
• Continue to focus on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Be Salesforce Admin 201 certified and aggressively pursue next level career path development
• Handle the majority of Tier 1 & 2 Business Systems support requests
• Become a resource for anyone trying to understand our lead-to-renewal tech stack
• Lead recommendations on efficiency, system, and data integrity improvements

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values.

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance.

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!

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