Job Title: Manager, Business Systems

Location: Guadalajara

THE OPPORTUNITY:

At Salesloft, our Manager, Business Systems will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Enterprise Business Systems Team. You will lead a passionate, capable team while also contributing directly to strategy, planning, implementation, advanced configuration, and business process optimization efforts across a set of business systems. These systems support the Product, Engineering, G&A, and Finance teams.

On a day-to-day basis, you will be responsible for the strategy, development, and architecture of systems aligned to several business functions. Specifically, you will:

• Lead team members and own a RACI matrix for Product, Engineering, G&A, and Finance tech stacks (Responsible, Accountable, Consulted, Informed)
• Drive development and execution of strategies for increased adoption, improved utilization, and enhanced value
• Act as the product owner for the overall assigned business systems architecture, defining product roadmaps, prioritizing features, and managing the system lifecycle
• Own validation for new system evaluations and purchases
• Lead ideation, development, and delivery for AI use cases
• Actively participate in complex system configurations and problem-solving alongside the team
• Develop deep relationships with business leaders across departments to align system strategies with their business goals and develop integrated system roadmaps
• Identify training and development needs for the team members
• Lead the team to develop and deliver metrics that optimize business processes, improve efficiency, and reduce manual efforts
• Own generation and organization of comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainability
• Establish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and compliance

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to impact how we operate internally through technology. You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a business systems leader - someone with a desire to drive technical innovation, develop AI use cases, and an eye for detail. You will have a keen eye for opportunities to improve efficiency in systems and processes, and you are excited to work cross-functionally to make it happen. You are passionate about building relationships, developing team members, aligning system outcomes to business goals, and helping others succeed. To thrive in this role, you will constantly be developing your skills, keeping up with software trends, building great relationships internally - understanding their priorities and challenges, and networking externally to learn from others’ experiences.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Business Systems Manager is the career path for you!

THE TEAM:

Our Salesloft’s Enterprise Business Systems team is comprised of seasoned and up-and-coming systems experts who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales

The Enterprise Business Systems team consists of administrators and engineers who drive the business forward and forge their own success. The Lofters on our team share a few common traits: they are self-starters, passionate about solving complex challenges, naturally curious, driven to learn and grow their skills, and aggressively pursuing AI efficiencies.

THE SKILL SET:

• Bachelor's degree in Information Systems, Business Administration, or a related field.
• Proven experience in managing and developing technical teams.

Strong leadership, coaching, and mentoring skills.Ability to motivate and inspire team members.

• Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS).
• Experience with leading the Product, Engineering, G&A, and Finance systems stacks preferred.
• Strong understanding of AI capabilities and tools needed to deliver complex AI solutions.
• Experience in designing, implementing, and supporting enterprise-level business systems.
• Proven experience with system integrations and middleware technologies.
• Excellent analytical, problem-solving, and process optimization skills.
• Strong communication, collaboration, and stakeholder management abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with business process mapping and documentation.
• Knowledge of system configuration management principles and best practices.
• Ability to define and promote best practices for system usage and administration.
• Familiarity with relevant technologies, such as databases, APIs, and cloud-based platforms.
• Project management skills, including planning, execution, and risk management.

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Understand the market value proposition for each system
• Build a framework to deliver RACI and begin filling in the template
• Begin 1:1’s with your manager and each of your team members, understand your 30-60-90 plan, and meet & shadow other team members
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Meet key partners in your set of business systems - they will be key relationships for your success
• Begin certification paths for key systems

WITHIN THREE MONTHS, YOU’LL:

• Complete the RACI matrix for your system stack
• Identify opportunities for cost savings
• Establish a stack-ranked list of efficiency improvements and AI use cases
• Be a systems overview expert for your department(s) - feeling comfortable describing the value we get from each system and how/why they connect to other systems
• Meet with your department stakeholders regularly and begin building a system roadmap
• Deliver a plan for achieving your OKR goals

WITHIN SIX MONTHS, YOU’LL:

• Own advanced configurations of your system stack
• Develop and implement a training plan for the team.
• Completed documentation on each system and a diagram of interconnected systems
• Implement some efficiency/AI improvements and have a formal roadmap for others
• Show solid progress on your OKRs

WITHIN TWELVE MONTHS, YOU’LL:

• Be the trusted expert on the assigned system stack, lead relevant evaluations, and make adjustments to the stack for efficiency
• Deliver cost savings and increased system value to the business
• Evaluate team performance and identify areas for improvement.

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values.

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance.

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!

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