🌍 A Bit About Us

We’re Doccla, and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

🚀 Why Join Us?

This is your chance to join Doccla at a key stage in our growth.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.

We’re solving real problems for patients and health systems—and growing fast.

🧑‍⚕️ What You’ll Do as a Training Manager

You will be responsible for driving training excellence, professional development, and learning culture across Doccla, with a strong focus on operations, enabling Doccla to scale smoothly.

This role ensures that every team member from onboarding to advanced development has access to the right learning tools, resources, and opportunities to thrive.

You’ll work particularly closely with heads of operational departments (Logistics, Customer Success, Clinical Systems, Clinical Operations, Patient Support) to define, document, and embed best practices leveraging tools (including AI) to build efficient SOPs and scalable learning content.

You’ll also partner with the People Team to strengthen our Learning Management System (Doccla Learn), enhance development planning with managers, and create clear pathways for upskilling and career progression.

We expect roughly 75% of your time to be spent on operational training and 25% working with the People team on company-wide initiatives.

✅ What Experience You’ll Bring to the Team

Learning & Development Strategy

• Drive operational excellence by shadowing operational experts, identifying process gaps, and deploying best practices with the teams.

• This includes documenting and standardising warehouse processes and workflows across support, clinical operations, customer success, patient support, clinical systems.

• Create interactive, clear and concise training to ensure all teams are engaged with best practices

• Lead internal webinars to highlight team focus areas and update colleagues on operational best practices.

• Lead the evolution of Doccla Learn (Learning Management System) including course design, structure, and learner engagement.

• Collaborate with the People Team to embed individual development plans (IDPs), build and maintain a competency framework to guide career progression across roles.

Onboarding & Training

• Oversee and enhance the onboarding experience for new ops starters ensuring role clarity, engagement, and early confidence.

• Partnering with team leads to design and deliver role-specific learning journeys.

• Evaluate onboarding effectiveness and continuously refine materials for maximum impact.

Content Creation & Knowledge Management

• Create and curate training materials, e-learning modules, and knowledge assets within Doccla Learn and Confluence.

• Collaborate with subject matter experts to translate operational best practices into engaging digital learning.

• Ensure content remains up-to-date and audit-ready, supporting compliance requirements (e.g., CQC). You will be designing frameworks to ensure learner development.

Manager Enablement & Continuous Development

• Design and deliver leadership and management development initiatives.

• Identify learning trends and recommend targeted programs (e.g., communication, customer care, data literacy).

Operational Excellence & Reporting

• Analyse performance data to measure impact of your training initiatives

• Use insights to guide continuous improvement and resource allocation.

• Manage L&D projects end-to-end, ensuring timely delivery and stakeholder alignment.

💡 What We’re Looking For

• You’re hands-on and keen to work alongside teams to grasp the details

• You never hesitate to roll up your sleeves when difficulties arise

• You thrive in a scale-up or start-up environment where foundations are built as the business grows

• You take ownership

• You have a proven ability to manage projects and collaborate across multiple teams.

• You’re an excellent communicator with a passion for driving engagement and behaviour change.

• You’re comfortable with digital tools, AI-enabled learning, and knowledge systems.

• You have strong analytical and organisational abilities.

• You’re flexible, proactive, and perseverant in achieving goals.

🧠 How We Work

We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first.

To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.

We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.

🎁 What You’ll Get

Annual Leave & Holidays
🌴 25 days annual leave + up to 8 UK bank holidays
🔄 Option to buy or sell holidays

Remote Working
🏡 Flexible remote options
💻 £200 remote working stipend

Financial Benefits
📈 Employee stock options
💸 4% pension on full basic pay
🛡️ 4x salary life insurance

Health & Wellness
🩺 Private health insurance
🫄 4 months full pay for birthing parent*
👶🏽 4 weeks full pay for non-birthing parent*
🤒 Sick pay

In-Office Perks (London HQ)
🍝 Free daily lunch
🐶 Pet-friendly office

Other Benefits
📚 £500 L&D budget per person
🚲 Cycle to work scheme

Via Smart Health:
🧑‍⚕️ 24/7 GP appointments
🧠 Mental health support
🥗 Nutrition & fitness advice
🧪 Second opinions & health checks

🏆 In Return for Your Hard Work

• A competitive compensation package (base + stock options), with half-year and annual performance reviews

• The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies

• Opportunities for growth and leadership—we want you to challenge the status quo, own your impact, and continue developing, with our full support

🤝 Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.

We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

🔐 Safer Recruitment

We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a Disclosure and Barring Service (DBS) check will be required.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Department

Business Operations

Locations

HQ, Warehouse

Remote status

Hybrid