About Doccla
We’re Doccla – a fast-growing health tech company pioneering virtual wards. We enable hospitals, community services, and commissioners to care for patients remotely using our innovative technology and comprehensive support services. Patients are discharged from physical wards into virtual ones, allowing them to recover comfortably at home, while health systems benefit from improved efficiency and capacity.

Backed by top-tier investors such as Lakestar, General Catalyst, and Speedinvest, we've recently raised £35 million in Series B funding. We're solving real, pressing problems in healthcare and scaling rapidly.

This is an exciting opportunity to join a mission-driven, entrepreneurial team at a pivotal stage in our growth. We’re united by a shared goal: to lead the transformation of virtual healthcare.

What You’ll Do

As a Patient Support Agent at Doccla, you'll be at the heart of delivering exceptional service to our patients and clinical partners. You will:

• Provide friendly, professional support to patients and clinicians using our services and medical devices.

• Resolve queries and offer clear, empathetic guidance via phone and email.

• Educate users on how to get the most from our remote monitoring tools.

• Work within healthcare regulations, ensuring data protection and patient safety standards are upheld.

• Support and mentor team members, especially new joiners, fostering a collaborative team environment.

• Share feedback and contribute to continuous improvement in patient experience.

What We're Looking For

We’re looking for someone who is compassionate, tech-savvy, and comfortable in a dynamic environment.

Essential skills and qualities:

• Strong verbal and written communication skills.

• Previous experience in a customer-facing role (healthcare experience is a bonus, not a requirement).

• A proactive and positive attitude.

• Comfortable working with computer systems and learning new software.

• Experience using customer service tools (e.g., Zendesk or similar).

• A reliable internet connection that supports video calls.

• Flexibility to work full-time, including evenings, weekends, and bank holidays on a rotating basis (shifts between 8am–9pm).

Nice to have:

• Experience in healthcare, tech support, or virtual services.

• Familiarity with operating in a regulated environment.

Why Join Doccla?

• Join a purpose-driven company making a meaningful impact on people’s lives.

• Be part of a collaborative, supportive team where your ideas and input are valued.

• Thrive in a fast-paced environment with opportunities for personal and professional growth.

• Full training provided remotely.

Salary: £28,000

How we work

We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is hybrid with offices in London, Denmark, Germany & Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork with a glorious barista. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you'll have a share in its success.

Some of our employee benefits include

Annual Leave & Holidays:

• 🌴 25 days of annual leave plus up to 8 bank holidays per year.
• 🔄 Flexibility to buy or sell holidays back to the company.

Remote Working:

• 🏡 Flexible Remote Work: Options to work remotely, giving you the freedom to balance work and life.
• 💻 Home Office Setup: £200 remote working stipend to enhance your home office.

Financial Benefits:

• 📈 Employee stock options.
• 💸 4% pension on full basic pay.
• 🛡️ 4x basic pay for Life insurance.

Health & Wellness:

• 🩺 Private health insurance.
• 🫄 4 months full pay for the birthing person.*
• 👶🏽 4 weeks full pay for the non-birthing person.*
• 🩺 Sick pay

Workplace Perks (if not remote):

• 🍝 Daily lunch provided at HQ.
• 🐶 Pet-friendly office

Other benefits include:

• 📚 £500 Learning & Development budget per employee.
• 🚲 Cycle to work scheme.
• 24/7 online GP appointments
• Mental health support
• Second medical opinions

What do you get for all your hard work?

• A competitive compensation package (base + options) with half year and annual performance reviews.
• Work at one of the most patient focussed and client centric healthtech startups, backed by top VC firms, Lakestar, Elaia, General Catalyst & Speedinvest.
• Growth. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
  
  

Diversity at Doccla
We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults. Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.

Department

Patient Support

Locations

Doccla UK Remote

Remote status

Fully Remote