We are building the future of healthcare. Join the team.

We’re Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support, patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it’s a win-win. Unsurprisingly, both the number of trusts we work with and the number of patients we support are constantly growing.

You will be supporting Doccla’s Virtual Ward and remote patient monitoring platform and associated services. Your contributions will ensure vital medical equipment and devices reach patients and clinicians when and where they need them, helping to transform healthcare and improve patient outcomes across the UK.

We’re scaling quickly, and we need adaptable, hands-on team players who are happy to wear multiple hats and solve new challenges every day. Join us as we redefine healthcare delivery at scale.

Key Responsibilities:

• Process, pack, and dispatch medical devices and kits for remote patient monitoring, ensuring accuracy and timely deliveries to NHS hospitals, community care settings, and patients’ homes.
• Assist with inventory tracking and stock management of medical and technical equipment, updating records and monitoring supply levels to support continuous operations.
• Book and coordinate courier collections and deliveries, working closely with logistics partners to guarantee fast, reliable service and resolve any logistical queries as they arise.
• Handle incoming returns, assess equipment condition, and support refurbishment or recycling processes following set protocols.
• Communicate with clinical and internal teams to coordinate urgent dispatches or resolve delivery-related challenges in a professional and empathetic manner.
• Contribute to process improvements and documentation to drive efficiency, quality, and compliance throughout the logistics chain.

Essential Skills:

• Previous experience in a logistics, warehouse, supply chain, or operations environment (healthcare or medical logistics experience desirable but not essential).
• Demonstrable organisational skills with attention to detail—accurate labelling, stock control, and data entry for inventory management systems.
• Comfortable working with technology (laptops, handheld devices, inventory databases); good digital literacy is essential.
• Professional communicator—able to collaborate with colleagues, patients, and partners in a clear, helpful, and inclusive way.
• A proactive approach to problem-solving with a positive, can-do attitude and readiness to take ownership in a fast-moving environment.
• Physically able to perform some lifting and manual handling (reasonable adjustments will be made if required).

What Makes Working at Doccla Special?

• Be part of the future of virtual care and support real patient outcomes.
• Opportunity to develop logistics skills in a rapidly growing, mission-driven health tech company.
• Team-focused, supportive environment where you can share ideas and help shape how healthcare is delivered.
• Hands-on experience with cutting-edge medical technology in a rapidly changing industry.

Additional Information – Logistics Assistant

• Location: Mainly warehouse-based (Wembley, London) with possible travel to HQ (Hammersmith) as required.
• Right to work in the UK required.
• We are committed to building a diverse and inclusive team—applicants of all backgrounds are welcome.

Don’t worry if you don’t meet every single requirement – we pride ourselves on supporting diverse skill sets, and will consider candidates with transferrable experience and the motivation to learn. If this role interests you and you’re passionate about healthcare transformation, we encourage you to apply!

Department

Operations & Logistics

Locations

Warehouse