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Clinical Training Manager



London, UK
Posted on Thursday, October 26, 2023

A bit about us

We’re Doccla, the virtual ward company. We provide patients and clinicians with the transformative power of remote patient monitoring.

Our existing customers are Hospitals, Community Services, and NHS Commissioners that we partner with to deliver tech enabled virtual wards. With our technology, logistics, and support patients can be discharged from a hospital ward to a virtual one and recover in the comfort of their own homes. Patients love our care pathways and health services become more efficient; it’s a win-win.

We are a young company with big aims and a lot of momentum. In the summer of 2022 we raised $18M in an oversubscribed A round led by General Catalyst, a top tier global VC fund and have gone from strength to strength since: we’ve won a series of large multiyear NHS contracts, extended 100% of our existing client contracts.

This is your chance to join us at a key stage of our growth. Our ambition is to be a category leader for virtual healthcare. You will be joining a highly entrepreneurial team that combines technical, clinical, operational, and commercial colleagues.

We're solving real problems for patients and health systems. we’re looking for dedicated people with a passion for healthcare.

Clinical Training Manager

Job Summary

As the Clinical Training Manager at Doccla, you'll play a pivotal role in enhancing our organisation’s capabilities by ensuring that our staff members and the wider clinical team are adeptly trained. With the growing demand for remote patient monitoring, it is paramount that our team is skilled, knowledgeable, and confident in their roles. Your expertise and dedication to quality training will be the foundation for our success in delivering exceptional care to our patients remotely.

Key Responsibilities

  1. Training & Development: Design, develop, and deliver a comprehensive training curriculum for the general training of the clinical team.
  2. Design, develop and deliver a comprehensive training curriculum for Doccla Customer Support Agents to become qualified healthcare assistants and
  3. Certification Oversight: Ensure that training meets all necessary certifications and regulatory requirements and adheres to standards for the broader clinical team.
  4. Continuous Improvement: Regularly assess and update training materials based on feedback, technological advancements, and industry best practices.
  5. Evaluation: Monitor and assess the proficiency of trainees and clinical team members. Provide regular feedback, coaching, and support to ensure they meet the required standards.
  6. Collaboration: Work closely with clinical, operational, and technical teams to ensure training content is up-to-date and aligned with our service offerings.
  7. Monitoring: Use metrics and analytics to track training success, identify areas of improvement, and ensure consistent training outcomes for both healthcare assistants and the clinical team.
  8. Support: Provide ongoing mentorship and resources to staff members and the clinical team, fostering a culture of continuous learning and professional growth.
  9. Stay Updated: Keep abreast of the latest trends, techniques, and regulations in the healthcare industry and remote patient monitoring to ensure our training remains relevant.

This role is a hybrid opportunity, working from our HQ in Hammersmith and remote home-working.

As Clinical Training Manager, you will be expected to travel to the London office regularly to deliver training. You may also be required to attend client visits to various NHS hospitals and community hubs.

All staff are encouraged to work in our fantastic London WeWork offices whenever they wish, where you will also be treated to complimentary lunch.

How we work

We empower everyone to take ownership and responsibility for the company and their role within it. We act ethically and think of helping patients and protecting their safety first.

Whatever your role is, to thrive at Doccla, a can-do and action oriented attitude is essential. As is being a clear and open communicator who is receptive to feedback.

Our team is remote first with offices in London and Stockholm. Most of the team lives in and around London and visits the office one to three times per week to enjoy in person meetings, free lunch with the team, and the general perks of a WeWork. The extent of remote vs office working will depend on your role, as some roles have the flexibility to be fully remote.

We have an employee equity pool that you can be part of so that as the company continues to grow you’ll have a share in its success.

Some of our employee benefits include

  • 25 days of annual leave and up to 8 bank holidays per year 🌴
  • Employee Share Options 📈
  • Onsite Team Lunches 🌱
  • Wellbeing budget, from a massage to healthy food deliveries 🧘
  • Private healthcare with Bupa 🩺
  • Cycle to Work Scheme
  • Pet friendly office 🐶

What do you get for all your hard work?

  • A competitive compensation package (base + equity) with annual reviews.
  • Work at one of the most patient focussed and client centric healthtech startups, backed by top VC firms, General Catalyst & Speedinvest.
  • Growth. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.

Diversity at Doccla

We embrace diversity at Doccla. To build a product that is valued we need a team with all kinds of different perspectives, experiences and backgrounds. That's why we're committed to hiring people from different backgrounds, race, religion, national origin, gender identity, sexual orientation, gender identity, age or disability.

We understand that applying for a new job takes a lot of work and we really value your time. We are really looking forward to reading your application!

Safer Recruitment

Doccla is committed to the principles of safer recruitment, ensuring that safeguarding and promoting the welfare of children and vulnerable adults is central to our recruitment processes.

A Disclosure and Barring Service (DBS) check will be required for all posts with access to children or vulnerable adults. Please note that it is an offence to apply, offer or accept to do any work with children (paid or unpaid) if disqualified from working with children.