Job Description

A bit about this role:

• The Team: Join Devoted Medical’s Responsive Care team, where we are reimagining primary and virtual care through a relationship-centered model powered by cutting-edge AI infrastructure.

• The Mission: As the Senior Manager of Clinical Operations, you will be the lead architect building the "operating system" for centralized clinical services—from urgent virtual care to pharmacy and lab workflows.

• The Impact: You will define how clinicians and AI agents work together in practice, creating the frameworks that allow our care model to scale from thousands to millions of members.

• Reporting & Collaboration: Reporting to the Senior Director of Clinical Operations, you’ll partner with Medical Directors and Product/Data teams to move initiatives from blank-page concepts to scaled execution.

• The Vibe: This is a "0→1" role designed for a systems-thinker who thrives in ambiguity and is excited by the challenge of blending clinical excellence with technical innovation.

Required skills and experience:

• Experience: 5+ years in clinical, healthcare, or product operations (or similar complex environments) with a proven track record of owning measurable outcomes.

• Systems Building: Demonstrated experience scaling operational systems from the ground up or leading significant organizational transformations.

• Analytical Rigor: Strong ability to define KPIs from first principles and use data (Excel, SQL, or BI tools) to drive decision-making.

• Tech Partnership: Experience working directly with Product and Engineering teams to translate operational needs into technical system requirements.

• Communication: Outstanding written and verbal skills with the ability to drive clarity across diverse stakeholder groups in a remote-first environment.

Desired skills and experience:

• Healthcare Fluency: Deep understanding of the healthcare ecosystem (payer, health system, or digital health) and triage/assignment frameworks.

• AI & Automation: Hands-on experience or a strong curiosity for applying AI/LLMs to operational workflows and human-in-the-loop oversight models.

Your Responsibilities and Impact will include:

• Design the Operating System: Architect the workflows and ownership models for centralized clinical services, translating clinical intent into scalable, AI-supported processes.

• Own the Human-AI Model: Establish the protocols for how clinicians and AI systems collaborate, ensuring clear escalation paths, safety guardrails, and quality oversight.

• Drive Performance: Define and track KPIs across access, resolution time, and automation coverage, ruthlessly prioritizing the highest-leverage improvements.

• Cross-Functional Leadership: Lead the implementation of workflows that bridge Responsive Care, Specialty Care, and Care Access, moving projects from whiteboard to full integration.

• Data-Driven Redesign: Use quantitative insights to identify friction points in care delivery and turn those insights into system-wide redesigns.

• Enable AI Fluency: Build programs that equip clinical staff with the skills to effectively supervise and collaborate with AI systems, foster

Salary Range: $140,000 – $160,000 / year

#LI-REMOTE

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.