Job Description

A bit about this role:

We are seeking a Director of Product Design to join our small, senior, and highly leveraged Product Design team. This role will own the interaction design for our Member Portal (desktop, mobile web, iPhone, and Android) AND Devoted Medical (our in-house medical group of doctors, NPs, pharmacists, etc), and the connective tissue between them.

This is a role of significant scope and impact—you'll be shaping the digital experience for both the members we serve and the clinicians who care for them. This is not a specialist role; we need a versatile design leader who can independently navigate the full spectrum of UX work, from foundational research to detailed implementation, with an emphasis on speed, pragmatism, and collaboration.

You'll create digital experiences that make our members feel known and cared for, and enable our clinical teams to deliver exceptional care—all within the constraints of our highly-regulated and complex business. You'll lean in with AI and LLM interactions, conversational design, and modern healthcare workflows.

The right person leads other leaders—you'll walk into rooms with senior stakeholders and be seen as a peer and trusted advisor. You partner closely with our Member Experience and Devoted Medical leadership to define and implement digital experiences that equal or surpass our other touchpoints.

Responsibilities and Impact will include:

• Lead strategic design for member and clinician-facing products as a cohesive ecosystem, align cross‑functional leadership, and independently identify high‑impact design opportunities that improve business results, clinical outcomes, and user satisfaction.

• Collaborate at speed with engineering, product, operations, and clinical leadership to define implementable solutions that meet user, business, clinical, and regulatory needs with keen attention to detail in a hyper-compliant healthcare environment

• Design with human behavior and psychology in mind —making simple things feel simple and complex workflows feel possible, with emphasis on multi-device interaction design (including native apps) and continuous validation through research and testing

• Create and evolve design systems, patterns, and AI-first interaction models that scale across both member and clinical experiences—know when existing patterns achieve quick wins, and when new, reusable patterns are needed

This position is remote with east coast hours and requires travel 2-3 times per year.

Required skills and experience:

• 10+ years of digital product design experience with expert proficiency in multiple areas of product design (UI, IA, research, visual design, etc.)

• 2+ years of healthcare tech experience

• Native mobile app, multi-platform design experience (iOS and Android)

• Exceptional ability to influence C-suite and senior stakeholders, convince leaders to adopt new directions, and lead rooms full of other leaders

• Technical mindset - comfort collaborating with engineering, data science, and other technical roles. Ability to contribute to discussions around entity relationships and designing for data-rich workflows

• Strong online portfolio demonstrating sophisticated, multi-platform healthcare or similarly complex products with measurable impact and visual polish

• Track record of designing at scope—managing multiple product areas simultaneously while maintaining quality and cohesion

• Demonstrated speed, flexibility, and collaborative leadership in fast-paced, ambiguous environments

• Exceptional written and verbal communication skills, with ability to command the room and tailor messaging to clinical, technical, and executive audiences

Desired skills and experience:

• Experience designing clinical workflow tools or EHR-adjacent products

• Deep familiarity with accessibility standards and implementation (508, WCAG, etc.)

• Experience designing for multiple spoken languages

#Li-remote

Salary Range: $190,000 - $205,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.