At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

This is a fully remote role, but you must be located in the Mountain or Pacific Time Zones.

A bit more this role:

Devoted Medical was founded on the belief that if we treat each patient like we would our loved ones, we can meaningfully improve healthcare experiences and outcomes for some of America’s most vulnerable patient populations. The Gold Care Program is at the heart of this goal: we are a highly collaborative, multidisciplinary team of physicians, nurse practitioners, nurse case managers, social work case managers, community health workers, and outreach specialists united by our mission to build a better care delivery system for Devoted’s most complex members. Through a mixture of in-home and virtual interventions, we provide whole-person clinical, social and logistical support for patients with complex chronic conditions and patients at high risk of hospital admissions.

The Community Health Worker (CHW) is vital to the Gold Care Program, playing a critical role in building trusting patient relationships and empowering patients to live healthy, dignified, independent lives. The CHW’s primary responsibilities include in-home and/or virtual patient visits (dependent on geography and program needs) using the 5M’s framework, front-line patient advocacy, community resource connection, care navigation/coordination, and wellness & life skills coaching (details below). To succeed in this role, an individual must be an adaptable & resourceful problem-solver, a compassionate & collaborative team player, and feels a deep connection to our mission to treat each of our patients as we would our own family.

Your Responsibilities and Impact will include:

Patient Advocate & Community Resource Connector

• Screening patients for Social Determinants of Health (SDOH) needs & mobilize appropriate community-based resources, ensuring long term patient success

• Identify & maintain list of community resources to meet patient needs (i.e., transportation, housing, financial, food, medication discounts, support groups)

• Perform a mixture of virtual, telephonic & field-based (depending on geography) patient outreach, education & engagement visits to build rapport and overcome barriers

Care Navigator/Coordinator

• Serve as Care Traffic Controller, working closely with patients’ PCP, specialists, and the interdisciplinary care team to facilitate and track resolution of clinical orders, such as scheduling appointments, diagnostic testing, DME, and Home Health

• Collaborate with interdisciplinary care team in reviewing patient panel needs and expediting/prioritizing key tasks such as scheduling follow-up visits and coordination of STARs gaps closure

• Prepare for, and actively participate in, weekly interdisciplinary care team meetings, helping the team to identify high risk patients, solutions to overcome barriers, and defining next steps towards meeting goals

Wellness & Life Skills Coach

• Assist patients with practical skill development, such as tech and health literacy, smoking cessation, budgeting, and nutrition education

• Conduct Fall Risk Assessments in home and provide education to patient on safety concerns identified

• Educate & motivate patients’ families and caregivers on patient needs to establish a sustainable support system

Required skills and experience:

• Community Health Worker Certification, Certification of Medical Assistant (CMA), Registered Medical Assistant (RMA), or an Associates degree or higher in health sciences or related field and 3+ years’ work experience in a healthcare setting

• Understanding of how to identify community resources and experience working with patients to access these

• Experience working on an interdisciplinary team of healthcare professionals

• Comfortable working with internal and external stakeholders to advocate for our patients

• Prior experience working with complex patients and/or underserved populations

Desired skills and experience:

• Bilingual preferred (English/Spanish) but not required

• Geriatric experience or experience caring for a Medicare population

• Health insurance experience, particularly Medicare Advantage

• Two (2) years of experience in outpatient medical care, with a bonus if you have experience with telehealth or house call visits

Attributes to success:

• You love helping others improve their health and navigate a complex healthcare system with compassion, empathy, and warmth

• You are able to ease the stress and anxiety of patients during difficult times

• You have a natural ability to successfully communicate and interact with different stakeholders in a patient’s life from doctors to pharmacies to nurses to caregivers

• Agility, resilience, and collaboration are critical to your success - we are a fast-paced, high-energy, growing organization and have a start-up mentality

• You are comfortable engaging and learning new technologies including electronic health records, computer platforms, operating systems and programs (Google Chrome, Google Sheets)

• You have a passion for supporting the delivery of healthcare that we would want for our own family

Salary range: $24-$26/hour

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.