At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

We are seeking a detail‑oriented Operations Manager to oversee and execute medical record retrieval and management across Devoted’s Risk Adjustment Operations. This is a full‑time role responsible for coordinating provider relationships, managing retrieval processes, ensuring quality and compliance, and supporting both ongoing operations and special initiatives such as Risk Adjustment Data Validation (RADV) and Improper Payment Measure (IPM) audits. The ideal candidate combines operational expertise, relationship management skills, and a collaborative mindset to ensure the efficient, accurate, and timely collection of medical charts across multiple simultaneous initiatives.

Your Responsibilities and Impact will include:

• Oversee and coordinate chart retrieval efforts across multiple retrieval methods (EHR access, fax, secure file transfer, in‑field visits) in close coordination with the Clinical Data Acquisition team.

• Act as the primary point of contact for assigned providers and markets, managing relationships and resolving retrieval issues.

• Identify opportunities to streamline requests from Devoted to the providers delivering care to our members.

• Negotiate fees, address uncooperative provider situations, and escalate issues appropriately.

• Maintain and update provider group information in a centralized database, ensuring accuracy, completeness, and accessibility to all teams.

• Manage and analyze performance metrics and dashboards to drive insights and improve retrieval efficiency.

• Perform quality assurance (QA) checks on retrieved charts, confirming compliance with required standards and readiness for risk adjustment purposes.

• Support the Clinical Data Acquisition team’s initiatives to expand EHR access and streamline provider record request workflows.

• Collaborate with cross‑functional teams to improve retrieval, QA, and attestation processes.

• Contribute to the centralization and documentation of all retrieval processes, ensuring operational consistency across projects and teams.

Required skills and experience:

• Proven relationship management skills with the ability to navigate time-sensitive or challenging situations.

• Analytical ability to interpret performance metrics and drive process improvements.

• Experience managing multiple priorities, deadlines, and retrieval channels in a fast‑paced environment.

• Strong attention to detail, quality control skills, and commitment to accuracy and compliance.

• Excellent communication and interpersonal skills for working across providers, vendors, and internal teams.

Desired skills and experience:

• Experience in chart retrieval, healthcare operations, or medical record management, ideally in a Medicare Advantage or risk adjustment environment.

• Proficiency in EHR systems, health information technology platforms, and secure document transfer methods.

• Bachelor’s degree in Healthcare Administration, Business, HIM, or a related field.

• Familiarity with CMS regulations, Medicare Advantage risk adjustment, and regulatory audit processes.

• Experience with advanced QA tools or technology‑assisted chart review and retrieval processes.

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Salary range: ​$76,000 - $126,000 annually

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.