At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about us:

We’re on a mission to change healthcare — how it’s paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.

That’s why we’re gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company — one that combines compassion, health insurance, clinical care, and technology seamlessly.

We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.

Why Devoted:

Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own family. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve.

A bit about this role:

We're seeking a Principal Business Intelligence Analyst who will serve as a strategic partner to our pharmacy leadership team, leveraging complex data to inform business strategies that directly impact member outcomes and operational performance.

In this role, you’ll focus on generating the data-driven insights that power our Medication Adherence program, helping our members receive their medications accurately and on time. You will serve as an embedded partner to the Medication Adherence team, working directly with the Director of Medication Adherence and the Associate Vice President of Pharmacy supporting the team’s strategy and impacting performance outcomes. Ideal candidates will have experience translating ambiguous problems into actionable analyses and generating implementation-ready insights. The role will conduct root cause analysis of performance trends and share findings in real time to help the team hit their goals.

Reporting into the Data Organization, you will partner with many teams across the company (business teams, data science, product management, data engineering, and software engineering) to determine how best to measure and present our company’s performance. You will be responsible for building tools that will: ensure data integrity and reporting consistency; maintain the performance of our BI platform (Looker); and scale to support current and future LLM supported analyses and use cases.

We need a strong analyst who is comfortable digging deep into complex data, enjoys telling a story through data visualization, and knows the importance of data governance when building lasting data products. Someone who naturally forms data-backed hypotheses, rigorously tests them against operational metrics, and communicates findings with clear implications for business impact.

We are eager to find folks who are passionate about building great technology to solve problems for users—our members, our colleagues, and ourselves.

Responsibilities will include:

• Use your healthcare knowledge to proactively identify unexpected changes in data and investigate root causes by analyzing trends and underlying factors. Curiosity drives you. You enjoy testing theories and are relentlessly looking for the “why” behind observations.

• Turn insights into actions. You will not only analyze data but also transform your findings into clear recommendations for strategic adjustments, workflow improvements, and smarter investments for various audiences.

• Design, build, and own the development and communication of KPIs for the Medication Adherence and Pharmacy Guide teams, enabling those teams to make real time performance adjustments and strategy pivots as well as long term technical and process investments to achieve our goals.

• Simplify metric definitions and tools while advocating for data governance and creating a trustworthy reporting layer in Looker. Implement effective analytical strategies through dashboards and additional tools for proactive monitoring.

• Share findings and their limitations with leaders and teams that have mixed technical backgrounds.

• Collaborate with Product, Data Science, and Engineering teams to define requirements for supporting data warehousing systems in Snowflake or our internal operating platform.

• Designing data structures and tools that will scale as our company continues its adoption of LLM based analysis, including conversational analytics.

Attributes to success:

• Experience coupled with a willingness to learn new things

• Comfort with uncertainty and a desire to be close to business problems

• Desire to contribute individually and in team settings

• Understanding of many technologies and a desire to add more to the list

Desired skills and experience:

• Proven ability to thrive in a fast-paced startup environment.

• Collaborative and empathetic communication with business leaders throughout the organization.

• Expert at explaining technical concepts to both technical and non-technical audiences.

• Self-starter who can work across functions, plan and prioritize independently, and actively participate in discussions.

• Experience with a Medicare Advantage plan working with pharmacy claims data and Part D benefits.

• Over 7 years of experience writing advanced SQL, developing metrics, building operating dashboards and performing ad hoc analyses.

• At least 5 years of experience developing in a BI tool (preferably Looker).

• At least 3 years of experience working with healthcare data.

Bonus:

• At least 3 years in management consulting, product management, or another strategic role translating technical problems for executive-level audiences

• Experience with Medication Adherence programs

Salary Range: $145,000 - $160,000 annually

#LI-Remote

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.