At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

We can’t transform health care for America’s seniors alone. It requires coordination and information exchange within the healthcare supply chain. If we do it well, we believe we can improve how healthcare is paid for, delivered, and experienced.

The Integrations Manager will be a member of Integration Operations, a hub for electronic transactions, and part of the Product Management Organization. The team is responsible for facilitation and monitoring of electronic connections, data files, and individual transactions.

Required skills and experience:

• 6+ years of professional experience in program or project management, specifically within a technical environment.

• Understanding of healthcare IT systems, regulations, and industry standards.

• Comfortable taking on both leadership and hands-on roles in driving projects to completion.

• Proven experience working cross-functionally with diverse teams, including Operations, Product, and Technology.

• Strong track record of identifying risks, issues, and roadblocks within programs, and proactively working with teams to mitigate them.

• Ability to effectively manage multiple priorities, critical tasks, and conflicting requirements in a fast-paced environment.

• Excellent communication skills with the ability to influence and collaborate both horizontally (with peers) and vertically (with senior leadership).

• Ability to incorporate company vision, mission, and values in decision-making.

• Solid understanding of system integration architecture, APIs, X12, HL7, and other industry-standard EDI formats.

Desired skills and experience:

• Ability to interpret and understand complex technical requirements, identify solutions, and manage risks related to technical complexities.

• Proficiency in performing data analysis and reporting using SQL queries and Google Sheets.

Attributes to success:

• You are highly collaborative, and are comfortable at the intersection of Operations and Technology.

• You are a roll-up-your-sleeves and jump right in kind of person.

• You are fast hands-on-keys in finding clever solutions to problems and iterating from there.

• You are comfortable with ambiguity and working in a startup environment.

• You have a deep desire to make U.S. healthcare better.

Your responsibilities and impact will include:

• Collaborate with Product Management and Engineering teams to scope, prioritize, build, and scale new integrations using a variety of technologies, including ANSI, Batch EDI, API, and SFTP.

• Responsible for integration builds, unit testing, system design, troubleshooting, and the implementation of solutions to ensure seamless system integration.

• Monitor overall performance, quality, speed, and health of data exchange transactions to ensure that accurate information is flowing seamlessly between Devoted Health and our external partners.

• Support stateside and offshore teams of Integration Associates to deliver, monitor, and support seamless data exchange.

• Closely track and execute on high priority projects that are critical to the expansion and stability of internal business workflows.

• Work with vendors and internal business stakeholders to ensure service level agreements and CMS compliance guidelines are met; be primary liaison between Devoted staff and vendors.

• Identify and optimize gaps in internal processes and tools to enhance product effectiveness.

• Define, implement, and drive appropriate KPIs to measure.

Salary Range: $76,000 - $126,000 / year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.