About the team

The Partner Operations Manager sits within the Italy Operations department and is focused on improving the experience of our customers when they place an order from our largest and highest volume restaurants and grocery partners.

You will work in our offices in Milan.

About the role

As a Partner Operations Manager you will improve the delivery operations associated with our highest volume partners. You will resolve issues across multiple stakeholders and test solutions to address them.

You will also work with the commercial team to equip them with the necessary tool set to improve site performance, while aligning the aims of Partner Operations with other functions in the business. You will also collaborate with the Product team to ensure the voice of the partner is considered in the development of new features and drive their rollout with internal and external partners.

Furthermore, where relevant, you will expand existing and rolling out new partners, while ensuring high operational performance for new site launches.

What you'll be doing

Deliverable 1: Improve our delivery operations associated with our highest volume partners cross-functionally

• Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them

• Innovatively seek out opportunities to move the needle on partner operational performance

• Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting

• Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners

Deliverable 2: Work with the Product team to advocate for the voice of the partner in the development of new features, and lead the rollout and implementation of new features with internal stakeholders and external partners

• Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features

• Drive the rollout and implementation of new features with internal and external partners

Deliverable 3: Pivotal in the expansion and rollout plans of partners, to ensure solid operational performance for new site launches

• Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches

• Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals

Deliverable 4: Deliver impactful cross-functional projects

• Manage high impact cross-functional projects

• Leverage data to provide compelling business cases

Requirements

• At least 5 years experience in strategy, management consulting, investment banking, operations management or growth.

• Able to build working relationships with key stakeholders, influence, and attain the requisite buy-in

• Able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.

• Analytical - able to identify the relevant information required to make a decision and present that information in a concise manner

• Innovative - You will innovate on current ways of working and identify areas for improvement, propose innovative solutions, and execute them and consider manner while managing stakeholder communications.Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.

• Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e.g. Looker, Tableau) to support decision-making.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.