About The team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

What You’ll Be Doing

• Manage a portfolio of mid-sized restaurant partners.

• Develop and nurture strong partnerships with restaurant owners and managers through consistent communication and on-the-ground visits, ensuring operational excellence and long-term growth.

• Analyze performance data to identify trends, growth levers, and operational inefficiencies, translating insights into clear action plans.

• Lead partner performance reviews and implement initiatives that drive higher order volume, basket size, and customer satisfaction.

• Support commercial discussions such as renewals, pricing adjustments, and limited exclusivity agreements, collaborating with senior Account Managers when needed.

• Onboard new sites of your existing portfolio, promote Deliveroo’s new products and features, and ensure partners get the most value from the platform

Requirements

• 2 years of experience in Account Management, Sales, or Operations, ideally within F&B, FMCG, or a technology-led business.

• Strong analytical and problem-solving skills, with the ability to turn data into clear recommendations.

• Confident communicator who can influence stakeholders at multiple levels.

• Excellent organization and time management skills; able to handle multiple accounts and priorities at once.

• Collaborative team player who thrives in a fast-paced, constantly evolving environment.

• Fluency in English is required; Arabic is a strong plus.

• Solid working knowledge of Excel / Google Sheets; Looker experience is a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.