About the role

We’re looking for a proactive and detail-oriented People Services Advisor to join our People team in Dubai. This role is essential in providing efficient and effective first-line HR support and administrative services to all employees and Managers across Dubai, Doha & Kuwait City. The People Services Advisor will be a key point of contact for HR queries, ensuring a seamless employee experience and maintaining accurate HR records in compliance with UAE Labour Law and company policies.

This role offers a hybrid work arrangement, requiring you to be in the office at least 3 days per week and giving you the flexibility to work remotely for the remaining 2 days.

What you'll be doing

• Act as first line support enquiries, escalating complex issues to the appropriate HR specialist or HR Manager where required

• Own ticket escalation process on our case management platform - monitor incoming cases, assess urgency, direct them to the correct team, and follow through until resolution

• Execute full cycle end-to-end HR administration processes including, but not limited:

• Onboarding: Preparation of employment contracts, new hire documentation, visa and immigration support, medical insurance registration and new joiner orientation.

• Offboarding: Processing resignation/termination paperwork & conducting exit administration

• Employee Lifecycle: Processing changes to employee data (e.g., job changes, promotions, transfers, salary adjustments)

• Support with payroll preparation ensuring records are accurate and processed in a timely manner

• Maintain accurate and up-to-date employee records in the HR Information System (Workday), ensuring data integrity and confidentiality

• Prepare HR-related letters, certificates, and other documents as required (e.g., salary certificates, no objection certificates)

• Ensure all HR administrative activities are conducted in full compliance with UAE Labour Law, company policies, and GDPR principles

• Assist in maintaining up-to-date knowledge of changes in local labour legislation and communicate impacts to the wider People team

• Identify opportunities to streamline HR administrative processes and contribute to continuous improvement initiatives within the People Services function

• Support the development and documentation of HR processes & procedures

• Collaborate with Government Relations services for Deliveroo with activities encompassing but not limited to new employee visa initiation, visa renewals, OHC medicals, Mandatory unemployment Insurance, Golden Visa - NSID, Employee access cards, and any other queries upon request

• Administer ad-hoc tasks such as NOCs, letters, certificates, verification requests

• Manage/coordinate employee recognition program - Roo Awards and Learning initiatives - Lunch and Learn

• Stay current with changes and emerging trends in UAE Labor Law to ensure ongoing compliance

• Collaborate with team members to identify process inefficiencies and proactively recommend improvements

• Any other tasks as directed by Line Manager

Requirements

• Proven experience in a similar role preferably within the UAE

• Strong understanding of standard HR administration processes & best practices

• Experience using Workday desirable

• Knowledge of UAE Labor Law under MOHRE

• Excellent organisational skills with a strong ability to manage multiple tasks and priorities.

• Exceptional attention to detail and accuracy in data entry and document preparation.

• Strong communication skills (both written and verbal) in English. Arabic language skills are a plus

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.