The Company

Deliveroo is a multi-award winning, international food business and one of the most successful recent technology companies to come out of the UK. We are on a mission to transform the way customers eat, just as Airbnb has for travel and Amazon has for e-commerce. Our aim is to bring great food to customers as fast as possible and in less than 30 minutes. Whether you want Pad Thai in the evening, a salad at lunch or forgot some key grocery items, we’ve got it covered.

The Team

The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers.

Role Summary

The Strategy Analyst is crucial in connecting operational execution with strategic planning in the SMB Hub. This role is tailored for a professional skilled in using data-driven insights to support strategic initiatives and enhance performance. The Strategy Analyst will work closely with operational teams and senior leadership to ensure alignment with organisational goals. This position suits someone with a strong analytical background and a passion for strategic development in a dynamic, fast-paced setting. You will collaborate with cross-functional teams, including senior management, to provide insights and recommendations that align with the company's goals. Your ability to analyse complex data, think critically, and communicate effectively is essential. The ideal candidate is a proactive problem-solver with a strong analytical mindset and a passion for driving business growth.

1. Conducting financial and operational analysis to develop strategic initiatives that make a material difference to the outputs within the SMB operation/sector. Is able to tie analytical output to the business problem it's trying to solve
2. Collaboration with cross functional areas such as data analytics, data science and operational improvement teams to effectively assess performance and in turn fix root cause to drive long term efficiencies and accurate reporting for our teams
3. Generate actionable insights to inform decision-making processes and enhance operational performance, evaluating the effectiveness of existing strategies and recommend data-driven improvements
4. Proficient in documenting and presenting analysis methodologies, techniques and results to team members, project stakeholders and senior management
5. Able to effectively communicate technical concepts to non-technical stakeholders in a clear and concise manner, using visualisations where useful
6. Can conduct reproducible descriptive analyses of well-formulated questions based on well-defined data sets for stakeholders, clearly documenting any assumptions and caveats, and highlighting the level of variance observed in the data
7. Has a solid understanding of relevant analytical frameworks and tools within the team. Has comprehensive knowledge of data required to conduct analysis within their team’s domain
8. Can use methods like impact sizing to quantifying the potential impact of an idea or initiative, from baselines creations through to summarising finds and recommendations

Ideal Candidate

The ideal candidate will have a strong analytical mindset with a proven ability to translate complex data into actionable insights. They should possess excellent communication and stakeholder management skills, with the ability to work collaboratively across various teams. A background in strategy or analytics within a contact centre environment is highly desirable.

Required Skills

• Strong analytical skills with proficiency in data analysis tools including Looker
• Excellent communication and presentation skills, capable of conveying complex insights to non-technical stakeholders
• Demonstrated ability to work independently and manage multiple initiatives simultaneously
• Strong problem-solving skills and attention to detail
• Experience in workforce management and dialler systems is an advantage

Interview Process

At Deliveroo we want to ensure our candidates get to meet a number of people from the business and in turn be assessed fairly if they are a good fit for the role, we operate a loop process where candidates will meet multiple key stakeholders for the position they have applied for.

• Stage 1 - Recruiter Screen
• Stage 2 - Business Interview
• Stage 3 - Data Analysis - Case Study task
• Stage 4 - Values Interview

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Location

We operate a hybrid approach to our working location, this role will be expected to be on site in our Manchester office 3 days a week.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.