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Senior Operations Manager

Deliveroo

Deliveroo

Operations
London, UK
Posted on Monday, July 8, 2024

UKI Operations

The team

The UK & Ireland are our domestic and most mature markets. Functions include commercial, operations and marketing, and teams in the UK&I partner closely with global functions such as product, technology and consumer to deliver results for our customers.

The Planning & Performance team sits within UKI Operations and is responsible for the availability, reliability and efficiency of the delivery network across the UK & Ireland. This includes fleet size planning, network management, logistics, incentives and rider pricing.

The role

Operating at scale in a hyper-competitive, high-growth environment is no mean feat. As such, you'll be faced with some of the most exciting challenges across the food tech space. Reporting to the Head of Planning & Performance, UKI, you’ll play a pivotal role in ensuring the success of the logistics network in the UK & Ireland by leading and managing a team of Regional Operations Managers (ROMs).

Your primary focus will be on providing strong leadership and strategic direction to your team, empowering them to excel in their roles to drive operational excellence. You will guide them in developing and executing both strategic and hyperlocal plans, ensuring alignment with the company's goals and objectives. Additionally, you will oversee the operational budget for each region, ensuring sustainable growth while meeting key performance and service indicators.

Collaboration is key in this role. You will work closely with other members of the Planning & Performance team, as well as wider teams within UKI Operations and Global Operations, to ensure the best possible outcomes for our riders, restaurants, and customers. This role will involve significant cross-functional collaboration, including working with Supply, Rider pricing, Content, Engagement and Network teams to develop regional and national initiatives.

Your leadership will be instrumental in transforming the ROMs into subject matter experts, fostering a culture of continuous improvement and strategic thinking within the team.

What you’ll be doing

  • Team Leadership:
    • Provide clear strategic direction and leadership to a team of Regional Operations Managers (ROMs).
    • Mentor and develop ROMs, empowering them to transition to a strategic role and become subject matter experts.
  • Strategic Planning & Execution:
    • Develop and implement a consistent framework and set of playbooks for standardisation and stakeholder interactions.
    • Oversee the development and execution of hyperlocal strategic plans tailored to each region.
    • Manage the operational budget for each region, ensuring sustainable growth and meeting operational and service KPIs.
    • Monitor and analyse key performance indicators, providing strategic plans at a hyperlocal level to achieve targets.
    • Establish best practice and cross-pollinate ways of working into other regions/markets
  • Cross-Functional Collaboration:
    • Work closely with UKI Operations teams, including Supply, Rider pricing, Content, Engagement and Network teams, to develop regional and national initiatives.
    • Ensure ROMs treat regional Commercial teams as internal customers, providing operational excellence and rider supply expertise.
    • Ensure ROMs are able to support growth and enable commercial teams to thrive, ensuring an appropriate reporting and update cadence including performance overviews and emerging issues.

Requirements

  • Experience: Minimum of 5 years in operations management, preferably in a logistics or food delivery environment.
  • Leadership: Proven experience in managing and developing high-performing teams.
  • Strategic Thinking: Strong ability to think strategically and execute plans effectively.
  • Budget Management: Experience in managing operational budgets and driving financial performance.
  • Collaboration: Excellent cross-functional collaboration skills, with the ability to work effectively with various stakeholders.
  • Analytical Skills: Very strong analytical skills, with the ability to monitor and analyse performance metrics.
  • Technical Skills: Ability to adapt to new technologies and concepts, including acting as the Operational SME with technical colleagues on projects and BAU.
  • Communication: Excellent communication and interpersonal skills.

Preferred, but not required

  • Experience with forecasting and modelling.
  • Working knowledge of data visualisation tools (e.g. Tableau, Looker, Periscope). SQL is a plus.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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