Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, as they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and responsibility, and we are always looking for new ideas.

Rider Onboarding Vendor Manager

In this role you'll be involved in three key areas:

1. Managing day-to-day relationships with our vendors - ensuring any operational issues are resolved as quickly as possible, and keeping up-to-date on new capabilities and product improvements. This includes mediating between tech/product teams and vendors when bugs/sevs arise and issues need vendor involvement to be resolved
2. Escalating any concerns about vendor relationships to Staff PM (hiring manager). Ensuring accurate and timely financial reconciliation - ensuring costs are correctly raised, allocated, paid and reported quickly and effectively
3. Working on projects to support our longer term strategy - partnering with teams from across the business to achieve specific goals (e.g. procuring a new capability). With support from Staff PM (hiring manager), help shape the path to our 3 year vision (Rider Onboarding 2027 Strategy) by understanding existing vendor capabilities, cost and (as growth opp) develop build or buy recommendations to get us to this vision

What you’ll be doing :

• Responding to and resolving issues/escalations related to partner activity, or performance
• Maintaining our contracts, ensuring any changes are updated in an accurate and timely manner
• Hosting regular vendor meetings which includes owning monthly/quarterly reviews
• Exploring opportunities throughout the contract lifecycle to reduce cost, or improve outcomes for the business, including those using the product, or the end user
• Developing vendor scorecards to monitor performance and owning specific improvement plans
• Accurately tracking, reconciling and reporting vendor spend through robust purchase order governance, ensuring the relevant stakeholders remain informed of all activities
• Owning projects and leading updates for the leadership team and senior stakeholders on progress
• Contributing to Deliveroo’s long term tooling/vendor strategy - working within a team to achieve a specific departmental or company goal
• Helping define targets, KPIs and goals for the team, and prioritising own goals

Requirements

We are looking for someone who:

• Has 5+ years’ experience with a previous track record of operations or vendor management with outsource third parties
• Has experience of million-dollar contract administration and relationship management
• Is detail and action orientated, with experience in working in cross-functional projects
• Takes personal accountability for quality and accuracy of their work
• Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH)

Benefits

• 25 days holiday, paid bank holidays, pension, life, health & dental insurance
• Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing
• Employee assistance program, Cycle-to-work scheme
• Company-paid team meals and nights out
• Online learning courses

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.

We are a technology-driven company at the forefront of the fastest-growing industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.