Overview:

We are looking for an energetic and strategic Account Manager for our On-Demand Grocery (ODG) segment. This role will act as the main point of contact between the ODG team and local/central marketing teams, driving the growth and success of our grocery partners on the Deliveroo platform. The candidate must focus on operational excellence while being commercially driven to grow the business. You will report to Oussama Zeinab (On Demand Convenience Lead) and you will be based in our Kuwait office where we are operating on a hybrid model where you will come into the office at least 3 days a week.

Key Responsibilities:

• Partner Management: Build strong relationships with grocery partners, ensuring their success on the Deliveroo platform.

• Market Coordination: Act as the main point of contact between the ODG team and local/central marketing teams, coordinating marketing initiatives and campaigns.

• Growth Strategies: Develop and implement strategies to drive sales and order volume for grocery partners.

• Operational Excellence: Ensure efficient operational processes for grocery partners, addressing any logistical challenges and optimising operations.

• Performance Monitoring: Analyse partner performance data and provide actionable insights to improve results.

• Onboarding: Oversee the onboarding process for new grocery partners, ensuring a seamless integration into the platform.

• Issue Resolution: Address and resolve any issues or concerns raised by partners promptly and effectively.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.

• 3+ years of experience in account management, preferably in the grocery or e-commerce industry.

• Strong analytical skills and the ability to leverage data to drive business decisions.

• Excellent communication and interpersonal skills.

• Experience achieving sales targets and driving business growth.

• Operational acumen with the ability to optimise processes and resolve logistical challenges.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.