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Senior Rider Operations Associate



Kuwait City, Kuwait
Posted on Wednesday, May 22, 2024

We’re looking for a talented individual to join our Rider Operations department to manage the team responsible for supporting our growing Rider Fleet. The team is responsible for everything that gets our riders out on the road and is critical to ensuring the fleet has everything they need to succeed in their roles.

You will report to the Rider Operations Manager and be based in our Kuwait offices, where we are operating on a hybrid model.

Main Responsibilities:

  • Create and build (own, design, copywriting) outbound communications to riders, using communication channels such as email, push notifications or internal website.

  • Build rider intel gathering and reporting, including running surveys, focus groups, among others, aiming to share insights on industry trends or rider pain points.

  • Plan creative rider engagement events, while overseeing the Rider Engagement budget in full for Kuwait.

  • Collaborate with local and central teams to launch projects.

  • Focus on seasonal campaigns, including sourcing partnerships & overseeing perks campaigns.


  • 3 years of relevant experience

  • Ideal fluency with design, CRM tools and HTML.

  • Experience working with complex teams and partners from a variety of backgrounds/nationalities.

  • Fluency in English and Arabic is preferred.

  • Driven and confident personality, who can keep a cool head in a crisis.

  • Hands-on

  • Experience with Excel, Google Sheets / interest in learning data management.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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