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Key Account Manager



Sales & Business Development
Hong Kong
Posted on Thursday, May 16, 2024

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

Our Account Management team owns and manages our restaurant relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our account managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they’re fun, personable, and great at building relationships!

What you'll be doing:

  • Manage a portfolio of Deliveroo’s highest value restaurant accounts and collaborate with them to drive business growth.
  • Establish strong relationships with key decision makers, including C-level executives.
  • Work with Marketing to manage promotions and campaign planning for your restaurant partners as they join and scale on the platform.
  • Monitor operations (quality of services, availability, profitability) and make recommendations to partners to improve them.
  • Lead and make sure the team consistently meets or exceeds quarterly Key Performance Indicators (KPIs).
  • Develop a commercial mindset within the team and provide guidance on driving company projects
  • Provide ongoing strategic consultation and support.
  • Partner with internal and external stakeholders to devise solutions to solve restaurant challenges.

What you’ll need:

  • 5 years' expertise in Sales, Business Development, and/or Account Management.
  • Proven track record of consistently surpassing assigned targets.
  • Strong analytical and data-driven approach to support effective decision-making.
  • Excellent numerical proficiency and ability to work with complex data sets.
  • Excellent communication skills that enable you to influence and engage key stakeholders across all levels.
  • Proficient in project management, with the ability to effectively coordinate and lead cross-functional teams.
  • A highly passionate and energetic individual who can inspire and motivate the team to achieve exceptional results.
  • Thrives in tackling challenges within a complex and competitive environment.

Benefits & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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