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Account Manager



Sales & Business Development
Posted on Tuesday, October 31, 2023

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

About the role…

We’re looking for an account manager to own and drive growth for strategic accounts in Deliveroo. You will have a consultative approach towards partnership management, leveraging on data analysis to identify growth opportunities and curate bespoke partnership terms. There’s great potential to develop new and/or refine partnership growth toolkits and best practices to scale partnerships growth. You’ll collaborate with global and local cross-functional teams including marketing, operations and leadership stakeholders to drive commercial initiatives.

Roles and Responsibilities:

  • Management of High value Enterprise (multiple outlets) accounts and meet with their stakeholders
  • Build strong and long-term relationships with clients
  • Creating the presentation briefs, deep diving into the client’s business, presenting data analysis of how their performance has been for the last 3-6 months and drawing key insights/takeaways for the client to implement
  • Identify opportunities for client growth and business optimisation, and working with clients to drive their implementation
  • Work with global teams to draw on best practices and learning from other markets to implement for local clients
  • Collaborate with various internal departments to help resolve client operational issue and develop robust client business plans
  • Facilitate and management of projects between internal departments and the Account Management team
  • Manage the marketing coordination for clients, encouraging them participation in marketing campaigns to drive success on our platform and scale
  • Onboarding of new outlets for clients onto the platform, optimisation of clients delivery coverage and menu offerings

What we’re looking for…

  • 3-5 years of experience in client management
  • Ability to interpret data, develop actionable insights accordingly and presentation of data well
  • Clearly frames increasingly broad / complex issues, articulating tradeoffs and recommends solutions
  • Understands the strategic implications of their work
  • Anticipate risks and suggest ways to mitigate them
  • Willingness to trial ideas and derive learnings for both clients and the business
  • Adaptable problem-solver that is able breakdown barriers and actively find solutions
  • Confident and energetic, bringing passion to the team to help create an encouraging team environment
  • Strong communication skills

Benefits and Diversity

  • 20 days Annual Leave
  • Free Deliveroo Plus - Free Delivery and access to special offers
  • Meal allowance if you are required to work late
  • Friday lunches on us from the best local restaurants
  • Never go thirsty: Coffee machine and stocked fridges
  • Daily breakfast, healthy snacks and fruits
  • Group insurance covering hospitalisation & surgical, extended major medical, medical outpatient & outpatient specialist and dental
  • Voluntary dependent insurance
  • Parent friendly working culture with Enhanced Maternity & Paternity benefit and Mother’s room available in office

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.

Apply to continue the conversation.