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Global Ecommerce Merchandiser



London, UK
Posted on Tuesday, October 24, 2023

Global Ecommerce Merchandiser

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think something delivered fast. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Grocery, Editions, Signature & Plus businesses.

We continue to improve and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

The role

The Central Grocery team ensures that Deliveroo strengthens its position as a leader in the ‘On Demand Grocery’ space.

Reporting into the Global head of Category Management, you will work within our Global Category Management and pricing team. You will be responsible for identifying and merchandising categories relevant to the season/ occasion/mission for our consumers to create a delightful shopping experience and maximise growth opportunities for our partners.

This role will be based out of the London HQ office and comes with a hybrid working week.

What you’ll be doing

  • Trade planning and execution:

    • Develop and own execution of the trade plan aligned to the key consumer missions and occasions on Deliveroo app in key markets to drive traffic, customer conversion and basket size;

    • Identify opportunities for increasing revenue using web analytics tools to improve key performance metrics;

    • Choose the set of partners, products, price points and promotions that will drive sales;

    • Ensure key offers and promotions are merchandised across relevant areas;

  • Partnering & Prioritisation:

    • Engage with multiple stakeholders (commercial, marketing, local markets, taxonomist etc) to execute on the trade plan most effectively and drive improvements on key inputs.

    • Work with product teams to shape Deliveroo’s consumer navigation and basket building roadmap;

    • Identify key opportunities and rigorously prioritise across multiple markets and categories;

    • Develop and embed the merchandising process into the commercial team’s trade plans,

    • Provide guidance to key strategic partners on relevant merchandising opportunities to implement on their menus;

  • Analytics and reporting:

    • Identify and leverage category business opportunities based on industry and product trends, competitive research and consumer demand;

    • Conduct reviews on key trade events to find drivers of the performance (i.e. availability) and optimise;

What we are looking for

  • Previous experience in a marketplace or big online retailer as an online merchandiser or hands on marketing specialist;

  • Strong Excel and SQL skills, familiar with BI software (Tableau, Looker or similar), Google Analytics;

  • Commercial understanding with the ability to select products, price points and promotions that will drive sales;

  • Problem solving abilities involving identifying the root cause of problems, assessing risks/impacts and determining and implementing effective solutions;

  • Rigorous attention to detail;

  • Positive entrepreneurial mindset and great at working collaboratively in an ambiguous, fast paced and hands on environment.

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.