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Enterprise Service Management Specialist - Asset Management



Hyderabad, Telangana, India
Posted on Tuesday, September 19, 2023

Enterprise Service Management Specialist - Asset Management

Why Deliveroo

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

About the team

The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the business services powering Deliveroo's teams globally, as we transform the way customers eat. We continually create service improvements and love to automate everything we can on our journey towards customer delight.

About the Role:

As an Enterprise Service Management Specialist - Asset Management you will help document our Technology Asset Management lifecycle. You will also ensure we are tracking, managing and reporting on all Enterprise Technology assets.

You will work closely with colleagues within Enterprise Technology (ET) including Workplace Technology, Operations and with partners outside of ET to ensure all assets are recorded, tracked and maintained in accordance with Asset Management policy.

This is a hybrid role with expectations to come to the Hyderabad office three times a week. You will report into the Service Management & Onboarding Lead.

What You'll Be Doing:

  • Contribute to the running of Policy and Process.
  • Analyse and optimise the purchase, deployment, maintenance, utilisation, and disposal of Technology Assets within Deliveroo.
  • Contribute to the assurance of the end-to-end Technology Asset Management lifecycle.
  • Ensure licences no longer required are reclaimed/recycled and where possible reduce licensing commitment with vendors
  • Utilise the Technology Asset Management toolset to support managing software & hardware assets, ensuring assets are assigned and managed within Deliveroo policy.
  • Present dashboards and reporting of key metrics within the ET Technology Asset Management’s scope. All reporting should be in live dashboards, allowing self service.
  • Collaborate with and influencing colleagues and teams outside of your direct control, to ensure Technology Asset Management policies and processes are adhered to.
  • Support any Technology Asset Management audit activity both internally and externally.


  • Understanding of Technology Asset Management standards, Policy, Process
  • Understanding of ITIL / Service Management
  • Comfortable communicating the right level of detail with excellent written and verbal skills.
  • Be highly organised and able to manage workload effectively
  • Experience of utilising ITSM tooling (e.g ServiceNow) for Asset Management.

We’re also interested in…

  • Building automated dashboards with DataStudio (or similar), integrated with target systems
  • Accreditations in ITIL / Service Management / ISO 20000/1
  • Experience creating and implementing Technology Asset Management Policy, Process and Strategy.
  • Experience in building and improving dashboards and data insights using ServiceNow and Looker Studio.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.