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Credit Control Manager



London, UK
Posted on Friday, September 1, 2023

The Billing & Credit Control Manager will report to the Transaction Manager and will oversee the following:

  • Manage and enhance the collection and risk strategy for the Credit Control team

  • Owner and Responsible for KPI pack including DSO, Bad Debt, Ageing Collections and all dimensions of the Credit Control process

  • Oversee the entire billing process for all customers and ensuring impacted partners are fully informed of schedule and progress during billing periods

  • Work with the international & local Revenue teams (Incl. Deliveroo for Work, Digital Marketing, partnerships and packaging) to educate on Credit Control processes, to facilitate collections and to build collaborative long term relationships

  • Manage the end-to-end Dunning collections process via Sidetrade

  • Lead the Credit Assessment process for new and current customers

  • Identify and allocate unallocated cash together with Treasury and Financial Reporting and optimising the use of Blackline Cash application

  • Reconcile cross border and multi currency customer accounts

  • Recruit, training and retaining talent for the Billing and Credit Control Teams


  • A Member of the Chartered Institute of Credit Management

  • Minimum ten years of Credit Control experience with at least five years of experience in a managerial role

  • Experience working in companies with an international presence

  • Previous experience working with manual processes as well as recent experience working in highly automated, high volume environments

  • Strong ERP system experience and knowledge of accounting packages

  • Knowledge of Sidetrade and Blackline

  • Enthusiasm to embrace working in a high growth fast changing and ambiguous environment

  • Great presentation/communication skills for educating and engaging internal clients on policies and procedures

  • Excellent interpersonal skills to foster strong relationships with internal and external stakeholders

  • Advanced Excel skills (can maintain complex spreadsheets); ability to cleanse, analyse and present data

  • Strong planning to balance and prioritise work


  • Full scope NetSuite experience

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.


At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.