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Key Account Manager



Sales & Business Development
Hong Kong
Posted on Monday, August 14, 2023

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Our Account Management team owns and manages our restaurant relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our account managers are a passionate, dynamic group of team players that work well together and cross functionally with other departments...and of course, they’re fun, personable, and great at building relationships!

What you'll be doing:

  • Manage a portfolio of Deliveroo’s most strategically important restaurant partner accounts and collaborate with them to drive business growth.
  • Establish strong relationships with key decision makers, including C-level executives.
  • Work with Marketing to manage promotions and campaign planning for your restaurant partners as they join and scale on the platform.
  • Monitor operations (quality of services, availability, profitability) and make recommendations to partners to improve them.
  • Lead and make sure the team consistently meets or exceeds quarterly Key Performance Indicators (KPIs).
  • Develop a commercial mindset within the team and provide guidance on driving company projects
  • Provide ongoing strategic consultation and support.
  • Partner with internal and external stakeholders to devise solutions to solve restaurant challenges.

Things we’re looking for in you:

  • Demonstrated expertise in Sales, Business Development, and/or Account Management with a minimum of 6 years of experience.
  • Proven track record of consistently surpassing assigned sales targets.
  • Strong analytical and data-driven approach to support effective decision-making.
  • Excellent numerical proficiency and ability to work with complex data sets.
  • Excellent communication skills that enable you to influence and engage key stakeholders across all levels.
  • Proficient in project management, with the ability to effectively coordinate and lead cross-functional teams.
  • A highly passionate and energetic individual who can inspire and motivate the team to achieve exceptional results.
  • Thrives in tackling challenges within a complex and competitive environment.


  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Opportunities for personal development and career growth
  • Open, respectful and fun company culture
  • Snacks and drinks provided (although not unlimited, you will never go thirsty or hungry)
  • Work with people who LOVE what they do
  • Meal allowance if you are required to work late
  • Free Deliveroo Plus - Free delivery and access to special offers
  • Monthly gym subsidy (to balance all that eating)
  • Be a part of an international team